Contact Experience (Contact Centre)

Details

Tender Closed
RFx ID :	27710107
Tender Name :	Contact Experience (Contact Centre)
Reference # :	22-303
Open Date :	Thursday, 13 July 2023 4:00 PM (Pacific/Auckland UTC+12:00)
Close Date  :	Monday, 14 August 2023 8:00 AM (Pacific/Auckland UTC+12:00)
Department/Business Unit :	Planning, Finance & ITS
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	43000000 - Information Technology Broadcasting and Telecommunications
Regions:	Canterbury
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	Sam Grotrian procurement@canterbury.ac.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

This tender relates to a requirement to procure and implement an omnichannel cloud-based Contact Centre Solution.

The University requires an omnichannel cloud-based Contact Centre Solution for UC Contact Centre, IT Service Desk (24x7), Health Centre, and Campus Security (24x7).

You have a high level of experience and expertise in a cloud-based omnichannel Contact Centre Solution services.

Expected start date of Contract Mid Nov 2023

This tender has been awarded.

• Converged Communication Network Applications Pty Ltd - Level 27, PWC Tower, 188 Quay Street,, Auckland, 1010, NEW ZEALAND

Further Award Information:
UC successfully signed and entered into contract with Converged Communication Network Applications Ltd (CCNA) for the NICE CXone Cloud Contact Centre platform.

CCNA offers the best solution, experience, knowledge, and skillset to complete the deliverables successfully.

UC looks forward to a successful and collaborative partnership with the CCNA team.

UC had received a high number of responses for this tender and would like to thank all the respondents who invested their time and effort in preparing and submitting their proposals.

We value your contribution to the tender process, and we look forward to exploring ways to collaborate and potentially partner with you on future opportunities with UC.

Award Date: Thursday, 9 May 2024 (Pacific/Auckland UTC+12:00)
Date RFx was completed/updated: Wednesday, 22 May 2024 1:35 PM (Pacific/Auckland UTC+12:00)