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Contact Experience (Contact Centre)
Details
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Tender Closed
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| RFx ID : | 27710107 |
| Tender Name : | Contact Experience (Contact Centre) |
| Reference # : | 22-303 |
| Open Date : | Thursday, 13 July 2023 4:00 PM (Pacific/Auckland UTC+12:00) |
| Close Date : | Monday, 14 August 2023 8:00 AM (Pacific/Auckland UTC+12:00) |
| Department/Business Unit : | Planning, Finance & ITS |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Sam Grotrian procurement@canterbury.ac.nz |
| Alternate Physical Delivery Address : | |
| Alternate Physical Fax Number : | |
Overview
This tender relates to a requirement to procure and implement an omnichannel cloud-based Contact Centre Solution.
The University requires an omnichannel cloud-based Contact Centre Solution for UC Contact Centre, IT Service Desk (24x7), Health Centre, and Campus Security (24x7).
You have a high level of experience and expertise in a cloud-based omnichannel Contact Centre Solution services.
Expected start date of Contract Mid Nov 2023
