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Enterprise Service Management Platform
Details
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Tender Closed
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| RFx ID : | 24648510 |
| Tender Name : | Enterprise Service Management Platform |
| Reference # : | 21-074 |
| Open Date : | Monday, 9 August 2021 8:30 AM (Pacific/Auckland UTC+12:00) |
| Close Date : | Friday, 10 September 2021 5:00 PM (Pacific/Auckland UTC+12:00) |
| Department/Business Unit : | Planning, Finance & ITS |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Sam Grotrian procurement@canterbury.ac.nz +64 3 369 0885 |
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The University requires an Enterprise Service Management Cloud Platform (SaaS) to replace its existing on premises service management system that is no longer fit-for-purpose as our future IT requirements and the demands of our end users continue to change and grow. A fully end-to-end enterprise service management system platform will look to cover the wider University needs and will support the wider Service Experience Uplift activity.
The key objective of this procurement is for an implementation service, as well as on-going managed services to setup and maintain the platform.
UC requires a full end-to-end solution including any value-add relevant to the Tertiary industry.
The below three leading market Vendor products have been identified as the best fit for purpose platforms available and have the confirmed capability to meet the University’s future needs.
• BMC Helix (formerly Remedy)
• Ivanti
• ServiceNow
The University invites Suppliers to tender using only the above Vendor product platforms.
The project transition is required to be completed by Q4 2021 at the latest.
This tender has been awarded.
- RED MOKI LIMITED - Level 4, 7 Fanshawe Street, Auckland Central,, Auckland,, 1010, NEW ZEALAND
Further Award Information:
The Supplier represented the best value-for-money over the whole-of-life contract for the ServiceNow ESM Platform solution.
The Supplier offered the best experience, knowledge, and skillset to complete the deliverables successfully.
Award Date: Friday, 10 December 2021 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Friday, 17 December 2021 6:55 PM (Pacific/Auckland UTC+13:00)
