Voice of Customer Platform TN/22/05

Details

Tender Closed
RFx ID :	25286061
Tender Name :	Voice of Customer Platform TN/22/05
Reference # :	TN/22/05
Open Date :	Friday, 7 January 2022 9:00 AM (Pacific/Auckland UTC+13:00)
Close Date  :	Monday, 21 February 2022 4:00 PM (Pacific/Auckland UTC+13:00)
Tender Type :	Notice of Information (Advance Notice) (NOI)
Tender Coverage :	Sole Agency  [?]
Categories :	43221500 - Call management systems or accessories 43231500 - Business function specific software 81000000 - Engineering and Research and Technology Based Services
Regions:	New Zealand
Required Pre-qualifications :	None
Contact :	ICT StrategicSourcing ICTStrategicSourcing@police.govt.nz
Agency Address :
Related Tenders:	25310057 - Voice of Customer Platform TN/22/05

This RFP relates to the procurement of a Voice of Customer (VoC) Platform to enable the gathering of customer feedback closer to service interactions for the Police 105 service area. The platform needs to close customer feedback loops and enable operational improvements driven from robust text analysis and insight. Police are proposing to implement the VoC platform into the service group (105 and online) but also need to ensure capability to enable a future state where Police can capture feedback and insight across different channels and interaction types. The supplier will need to have experience in delivering similar VoC platforms to organisations of a similar size across a variety of touch-points.

This tender has been completed.

Further information:
Completed by system

Date RFx was completed/updated: Tuesday, 22 February 2022 12:55 AM (Pacific/Auckland UTC+13:00)