MS Teams Contact Centre

Details

Tender Closed
RFx ID :	30388820
Tender Name :	MS Teams Contact Centre
Reference # :	C-C0037208
Open Date :	Friday, 11 October 2024 4:30 PM (Pacific/Auckland UTC+13:00)
Close Date  :	Friday, 15 November 2024 11:00 AM (Pacific/Auckland UTC+13:00)
Department/Business Unit :	Corporate Services
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	43000000 - Information Technology Broadcasting and Telecommunications
Regions:	New Zealand
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	Anna Lee 04 894 2605
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :	NEW ZEALAND

MPI require a replacement software solution for Contact Centres throughout the Organisation.
The Ministry’s Skype for Business enterprise voice capability is being migrated to the MS Teams
platform. This results in a need to upgrade the current Contact Centre solution with a compatible
product.
A new Telecommunications as a Service (TaaS) solution is required for the ongoing functionality of
the numerous contact centres at MPI
We are looking for credible TaaS providers who have the capability, experience and infrastructure
to deliver a new contact centre solution. They need to have a good track record of management
and implementation of contact centres using systems such as Genesys Cloud, IPFX Contact Centre,
or other similar products, at other similar sized agencies. This will improve our contact centre
functionality for all external users, as well as improve our utilisation of M365 licensing.

This tender has been awarded.

• Datacom - 68-86 Jervois Quay, Wellington 6011, Wellington, 6043, NEW ZEALAND

Award Date: Thursday, 20 February 2025 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Wednesday, 30 April 2025 2:37 PM (Pacific/Auckland UTC+12:00)