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External Performance Verification of Passenger & International Mail Centre


Tender Closed
RFx ID : 22986646
Tender Name : External Performance Verification of Passenger & International Mail Centre
Reference # : C21637 Restricted Tender
Open Date : Monday, 20 July 2020 10:30 AM (Pacific/Auckland UTC+12:00)
Close Date  : Friday, 31 July 2020 2:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
Regions: N/A
Exemption Reason : None
Required Pre-qualifications : None
Contact : Benjamin Aiken
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

There has been public scrutiny on the integrity and robustness of the air passenger and International Mail Centre pathways performance measure. The in-bound international air passenger pathway is perceived as high risk and it is always under public scrutiny when there is border related issues. With the movement of MPI to using a group of airport Quarantine Officers (QOs) to carry out the survey instead of using independent surveyors. The verification process is for MPI’s internal use, and allows for improvements in Operational Planning and Development with the oversight of its surveying verification processes. Recently, the border moved into rostering staff within each worksite to monitor performance on an ongoing basis. This method further increased risk of biased selection and not meeting survey requirements. External independent verification is necessary to provide assurance of the robustness of the survey results, and that the high performance results accurately reflects the risk managed at the airports.

MPI requires an external provider that has intense knowledge of the processes and analysis involved surrounding complex survey processes. The Provider will review the process needed for a deep understanding of the survey processes and how each of the 4 airports operate on an annual basis.

Awarded Status

This tender has been awarded.

  • Research New Zealand - 45, Johnston Street, Level 7, Wellington, Pacific/Auckland - (UTC+12:00), 6011, NEW ZEALAND

Award Date: Thursday, 22 October 2020 11:02 AM (Pacific/Auckland UTC+13:00)