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Work Scheduling Tool


Tender Closed
RFx ID : 19499396
Tender Name : Work Scheduling Tool
Reference # : 2141
Open Date : Friday, 2 March 2018 10:00 AM (Pacific/Auckland UTC+13:00)
Close Date : Friday, 16 March 2018 12:00 PM (Pacific/Auckland UTC+13:00)
Department/Business Unit :
Tender Type : Request for Information (Market research) (RFI)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
  • 80160000 - Business administration services
  • International
Required Pre-qualifications : None
Contact : Kate Lowe
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

The Ministry of Foreign Affairs and Trade (MFAT) is seeking information on a Work Scheduling Tool as set out in the Overview of Requirements. This is for information only and will not be used to select any suppliers. This is to gather market intelligence to inform business planning.
The Commercial Division at MFAT maintains a dashboard of work being undertaken by the Division, and uses this information to produce weekly reports to the Deputy Secretary in addition to monthly reporting of commercial activity to multiple stakeholders.

Currently the Division uses an Excel spread sheet to record workload, and the Divisional Manager uses the data to manually prepare a report each week. Using and managing the current dashboard is very cumbersome and consumes working hours from staff and managers to keep updated. Reporting functionality is limited and requires a high level of manual data mining. The current tool is also not providing any value to the users, such as planning and priority functionality.

There is a need for a more efficient and fit-for-purpose solution that will improve engagement, reporting, planning and coordination between the Division and its customers.

We are seeking information on commercial off-the-shelf (COTS) work scheduling solutions that is easy to use and that track tasks being undertaken by staff, including workflow and reporting. A COTS solution is preferred as we are not looking to integrate the work scheduling tool with any of our other ICT systems.

Before you respond to our RFI questions, please ensure you read the document titled 'Technology guidelines for MFAT Restricted network' in the attachments.