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New Zealand Parole Board Future Operating Model Solution

This tender is using the new split file responses feature on GETS. The agency has indicated that they would like to receive responses separated by price and non price components. Please keep this in mind when preparing your response for submission via GETS.


Tender Closed
RFx ID : 26152014
Tender Name : New Zealand Parole Board Future Operating Model Solution
Reference # : 23311
Open Date : Tuesday, 9 August 2022 12:00 PM (Pacific/Auckland UTC+12:00)
Close Date  : Friday, 30 September 2022 12:00 PM (Pacific/Auckland UTC+13:00)
Department/Business Unit : National Procurement Team
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43230000 - Software
  • New Zealand
Exemption Reason : None
Required Pre-qualifications : None
Contact : National Procurement
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

The Department of Corrections is planning a RFP to select a preferred supplier for the delivery of an end-to-end solution to meet the NZ Parole Board (NZPB) Future Operating Model (FOM) requirements.

FOM has been designed to provide a coordinated NZPB Team, enabling the smooth and predictable operation of an independent NZPB. The Scope of this procurement includes:

• Deliver an end-to-end solution that meets the NZPB FOM business requirements that support the following epics –
o Hearing Planning and Scheduling
o Hearing Preparation
o Conduct Hearing
o Communicate Decision
o Office Administration
o Document Management

• Implementation services at high-level include –
o design, build and configuration of the solution
o integrate the solution with existing offender management systems (IOMS, Recall App etc.)
o migrate documents related to NZPB hearings (2008-2023) to the solution
o support technical, security and user acceptance testing of the solution
o provide all documentation and training to support ‘train the trainer’ approach
o handover to BAU/support

• Provide ongoing support for the FOM solution that at high-level includes –
o application management
o capacity & performance management
o change management (future enhancements)
o configuration management
o incident & problem management
o release management.