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Customer, Stakeholder, Billing - Watercare ROI
Details
| RFx ID : | 33564423 |
| Tender Name : | Customer, Stakeholder, Billing - Watercare ROI |
| Reference # : | 26-421-ISW |
| Open Date : | Monday, 23 February 2026 2:00 PM (Pacific/Auckland UTC+13:00) |
| Close Date : | Monday, 23 March 2026 5:00 PM (Pacific/Auckland UTC+13:00) |
| Tender Type : | Registration of Interest (ROI) |
| Tender Coverage : | Sole Agency [?] |
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| Required Pre-qualifications : | None |
| Contact : |
Peter Craven 021 0299 3967 |
| Alternate Physical Delivery Address : | |
| Alternate Physical Fax Number : |
At Watercare, we are accelerating a customer-centred digital transformation programme that modernises our customer, stakeholder, and billing systems. By moving toward an integrated, cloud-ready technology ecosystem, we can deliver simpler, more reliable, and more transparent experiences for our customers while improving the quality and consistency of the data we rely on every day.
This transformation will enable Watercare to reduce manual processes, provide clearer insights to customers about their water use, improve billing accuracy, and strengthen responsiveness across all service channels. Importantly, it positions us to meet and demonstrate compliance with emerging regulatory expectations—supporting better decision-making, greater operational efficiency, and consistent delivery of safe, affordable, customer-focused outcomes for Aucklanders.
