|RFx ID :||19197766|
|Tender Name :||Digital Platform Project - Project Manager and Business Analyst Roles Procurement|
|Reference # :||CON17075|
|Open Date :||Friday, 3 November 2017 11:30 AM (Pacific/Auckland UTC+13:00)|
|Close Date :||Friday, 17 November 2017 4:00 PM (Pacific/Auckland UTC+13:00)|
|Tender Type :||Registration of Interest (ROI)|
|Tender Coverage :||Sole Agency [?]|
|Required Pre-qualifications :||None|
|Alternate Physical Delivery Address :|
|Alternate Physical Fax Number :|
Whangarei District Council (WDC) are reviewing the provision of support roles for their ICT – Digital Platform Project. They have engaged The Integral Group Limited (TIGL) to assist with this process.
The two roles for this project are:
Suppliers are invited to respond to either or both of these roles.
The process will be a two staged open market process:
Registration of Interest (ROI)
Request for Proposal (RFP)
We will make this process as simple for respondents as we can by:
having a simple ROI (this document)
having a simple RFP with a few written questions and the rest verbal in a meeting with WDC staff
This ROI is the first formal step in the process and is intended to be of minimal effort for respondents and allow WDC to create a short list of suppliers to invite to enter the RFP process.
In 2012 the ICT Strategic Plan (ISSP) was adopted by the executive team and funded through the Long-Term Plan in 2014. The main component of the plan is the delivery of a digital electronic platform that enables customer collaboration, self-service, modern content marketing and data analytics. Outcomes expressed in the ISSP include:
self service tools are available online and easy to use for businesses, investors and customers in general
customers can “chat” online with staff using social media channels and report issues and request information or services using any device - especially mobile devices
customers can manage their “account” and any interactions with council online
access to key district information is easy to find online to assist customer decision making
customers are guided through online interactions in a way that is simple and intuitive
customers can track and trace progress on any submitted information and provide input to key council activities electronically.
This project will result in an e-platform that enables further functionality to achieve the above outcomes