Compliance Monitoring Services (for Freedom Camping, Animal Services and Noise control)

Details

Western Bay of Plenty District (Western Bay) is within one of the fastest growing regions in New Zealand. We have a changing environment, with more urban growth occurring in what was a predominantly rural area. The Council delivers a 24/7 service for customers which ensures that regardless of their issue or complaint that it is actioned promptly. It is important to Council to provide an effective after hours service that meets customer expectations, delivers on Councils legislated requirements and is focused on ensuring a safe and managed environment.

Western Bay needs a provider that can deliver prompt, efficient and customer focused service that responds to requests for service across the District. The provider should have the experience and resources to deliver compliance and monitoring services, with a track record of delivering this service, ideally in a Council regulatory environment. The areas for service response include requests for animal control, noise control and freedom camping service.
This service is to be provided outside of normal office hours Council has provided this after hours service through contract providers for a number of years (the most recent contract was for a period of 4 years).

Council requires:
- Animal services are to address public safety concerns and nuisance from dogs, and support the care of animals in Councils animal shelter. This service includes being able to respond to dog attacks, dog barking and dog roaming concerns outside of normal working hours.
- Noise control services are to address noise from neighbouring properties and activities to be limited. Noise concerns increase outside of normal working hours, as noise starts to interfere with being able to get a good nights sleep. This requires officers to respond to noise complaints and take actions to have the noise reduced, or cease.
- Freedom camping is becoming increasingly popular as a recreational activity, and the Western Bay beaches and reserves draw visitors to the area. Managing the numbers and location of campers is important for residents and visitors alike, over peak periods of the year, this requires monitoring to be undertaken of camping and reserve sites and where issues are identified campers are moved on, or receive penalties.

Refer to all attachments associated with this RFP for more details.