NZQA | Registration of Interest (ROI): Customer Experience (CX) Platform

Details

Kia ora!

Re: Registration of Interest (ROI): Customer Experience (CX) Platform

The New Zealand Qualifications Authority (NZQA) invites suppliers to register their interest in providing a comprehensive Customer Experience (CX) platform.

Background
NZQA currently uses Qualtrics for customer surveys and data collection. We are seeking to replace and expand our current capabilities with a modern CX platform that supports privacy, automation, conditional logic, and overall customer and employee experience management.

Scope of ROI:
We are seeking registrations of interest from suppliers who can provide:
• Survey design and distribution
• Data collection and analysis
• Automation and workflow capabilities
• AI-powered feedback and personalization
• CX Directory
• Security and compliance (NZ Privacy Act)
• Integrations with key business systems e.g. Microsoft suite including dynamics 365

Please provide:
• A brief overview of your company and relevant experience
• A summary of your proposed CX/EX platform and its key features
• Examples of similar solutions delivered for other clients
• Your ability to meet the functional and non-functional requirements outlined above
• Contact details for further communication

Key Dates:
• ROI submissions close: Friday 3 Oct 2025
• RFP release (indicative): End October Early November 2025

Please send your ROI submission and any inquiries to:
• Contact Person: Ismail Halim FCIPS
• Email: procurement@nzqa.govt.nz


Note: This ROI is the first stage of a multi-stage procurement process. Shortlisted suppliers may be invited to participate in a subsequent Request for Proposal (RFP) process.

Regards,
NZQA Procurement Team