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Wellbeing and EAP Counselling Services


Tender Closed
RFx ID : 27485876
Tender Name : Wellbeing and EAP Counselling Services
Reference # : rfx_2536
Open Date : Thursday, 1 June 2023 4:00 PM (Pacific/Auckland UTC+12:00)
Close Date  : Friday, 14 July 2023 2:00 PM (Pacific/Auckland UTC+12:00)
Department/Business Unit : Procurement
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 85000000 - Healthcare Services
  • New Zealand
Exemption Reason : None
Required Pre-qualifications : None
Contact : Valtyn Showell
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

New Zealand Defence Force (NZDF) has a responsibility to ensure the health and wellbeing of its personnel, which includes providing Wellbeing Support and Employee Assistance Programme (EAP) services.

The provision of such services to date has proven to be of significant value to the NZDF community, with improved performance, better workplace relationships, and an improvement in mental health and wellbeing.

NZDF wishes to contract with an external supplier to provide safe, effective and efficient Wellbeing Support and EAP Counselling Services (Services). The Services will be provided to Regular Force, Civilians, Reserve Force and their families and Veterans.

The Services will include both non-urgent and urgent/unplanned support and counselling services through a multi-channel approach including (but not limited to):

a. telephone support and advice;
b. face to face counselling;
c. text;
d. email; and
e. web-based services.

This Request for Proposal (RFP) is seeking responses from the market to provide information and capability relating to the requirements detailed in this RFP.

The proposed term of the Contract is three years with one right of renewal of two years (5 years).

Please note that this tender, and all documentation related to it, is only available on NZDF’s SmartProcure website:

Suppliers must logon to SmartProcure to access the tender and submit a response. Registration is simple and free, just click “Register Now”. If you require assistance this is available by email to

All enquiries regarding this tender must be in writing through NZDF's SmartProcure message system. NZDF will endeavour to respond in writing to written enquires within two working days.

RFx Outcome

No Winner Contract awarded to Whakarongorau Aotearoa New Zealand Telehealth Services (GP)