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IT Service Management and IT Service Costing Solution and Solution Partner

Details

RFx ID : 20449714
Tender Name : IT Service Management and IT Service Costing Solution and Solution Partner
Reference # : RFP 1660
Open Date : Tuesday, 20 November 2018 11:30 AM (Pacific/Auckland UTC+13:00)
Close Date : Thursday, 20 December 2018 5:00 PM (Pacific/Auckland UTC+13:00)
Department/Business Unit : Contracts
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43230000 - Software
Regions:
  • New Zealand
Required Pre-qualifications : None
Contact : Defence Commercial Services
dcs@nzdf.mil.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Overview

This RFP covers two related solutions: Information Technology Service Management (ITSM) and Information Technology Service Costing (ITSC) to support and enable Information & Communications Services (ICS) for NZDF.
Respondents can respond to one, or both of these solutions:
ITSM:
The ITSM will enable a strategic approach for design, delivery, management and improvement of the way ICT services are consumed within the NZDF. The goal of NZDF’s ITSM framework is to ensure that the right processes, people and technology are in place that enables the NZDF to meet its operational outcomes.
• The tools and software for an NZDF-wide ITSM solution based on ITIL v3.
• Design, installation and implementation of tools and software by a partner or partners.
• Day to day management and monitoring of the ITSM solution for an initial period (estimated to be 12 months initially), plus a period (estimated to be three months) for a managed handover with CIS Branch.
• Integration with required NZDF systems.
• Implementation and transition support to adopt the new platforms.
ITSC:
Service costing is critical to allow NZDF to make informed investment decisions for services and capabilities through understanding the ICT cost elements for acquisition, support and whole-of-life costs.
• The tools and software for an ITSC solution
• Design, installation and implementation of tools and software by a partner or partners.
• Integration with required NZDF systems.
• Implementation and transition support to adopt the new platforms.
Interested parties can view this RFP on the NZDF’s SmartProcure website portal at:

https://nzdf.bravosolution.com

Suppliers must logon to SmartProcure to access the RFP documentation and submit a response. Registration is simple and free, just click “register now” when you have navigated to the SmartProcure portal home page.

If you require assistance to register please contact dcs@nzdf.mil.nz

NZDF will hold a briefing on the RFP in Wellington on 28 November 2018 at 1pm Interested suppliers will need to contact NZDF to RSVP for this event using the SmartProcure electronic messaging system. Once RSVP’d location details will be provided. No more than two attendees per supplier should attend this session.

ALL enquiries regarding this RFP MUST be in writing through NZDF’s SmartProcure message system.

NZDF will aim to respond to enquiries within two working days.