Supplier log in
Simplification Project: Contact Centre Services to Drive Digital Uptake
Details
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Tender Closed
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| RFx ID : | 8184836 |
| Tender Name : | Simplification Project: Contact Centre Services to Drive Digital Uptake |
| Reference # : | MSD 2015.038 |
| Open Date : | Thursday, 22 January 2015 1:00 PM (Pacific/Auckland UTC+13:00) |
| Close Date : | Friday, 20 February 2015 12:00 PM (Pacific/Auckland UTC+13:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Dave Crowley procurement@msd.govt.nz |
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Please find attached the RFP for the Ministry of Social Development Simplification Project: Contact Centre Services to Drive Digital Uptake.
What we need
To support the intent of the Simplification Project it is important that the contact centres play a significant role in driving digital uptake through a targeted approach to channel migration. We are therefore looking for credible suppliers who have the capability, experience and infrastructure to deliver Contact Centre Services to Drive Digital Uptake. It is the Ministry’s intention to conduct a pilot with up to two selected suppliers to understand the benefits of outsourcing these services. On successful completion of the pilot, contracts may be awarded to a small number of suppliers to provide similar Contact Centre Services to the Ministry.
Three documents make up this RFP:
1. RFP - This includes an imbedded Contract for Commercial Services (Section 5 of RFP)
2. Appendix 1 - Proposal Summary (non-price aspects)
3. Appendix 2 - Pricing Information
Supplier Briefing
Date: Thursday 29th January 2015
Time: 10 AM
Location: Wakatipu Room, Level 3, Bowen State Building, Bowen Street, Wellington
Details: It is requested that suppliers wishing to attend the supplier briefing respond to procurement@msd.govt.nz by Tuesday 27th January 2015 with the name of the representative attending - due to the size of room we will initially limit to only one representative per supplier.
Note: The presentation provided and any questions and answers will be posted arising during the supplier briefing will be posted on GETS as addendum to this RFP notice by 5 PM Friday 30th January 2015.
Key Dates:
Supplier Briefing: 10:00 AM 29 January 2015
Deadline for Questions: 12 PM 9 February 2015
Deadline for Proposals: 12 PM 20 February 2015
No Winner
MSD progressed to a pilot programme with Datacom Systems Limited and Telnet Services Limited.
And the end of this pilot MSD choose not to progress to full implementation with any supplier.
