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Transformation Partner Services and the provision of a Service Experience Platform

This tender is using the new split file responses feature on GETS. The agency has indicated that they would like to receive responses separated by price and non price components. Please keep this in mind when preparing your response for submission via GETS.


Tender Closed
RFx ID : 27682776
Tender Name : Transformation Partner Services and the provision of a Service Experience Platform
Reference # : 23.068.01
Open Date : Monday, 10 July 2023 4:30 PM (Pacific/Auckland UTC+12:00)
Close Date  : Tuesday, 19 September 2023 12:00 PM (Pacific/Auckland UTC+12:00)
Department/Business Unit : Procurement Solutions
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
  • New Zealand
Exemption Reason : None
Required Pre-qualifications : None
Contact : Felicity Thompson
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

The Ministry of Social Development (MSD) is embarking on a transformational change that will deliver a new service model enabled by new capabilities, systems, and processes. MSD is the lead agency for managing and delivering New Zealand’s welfare system on behalf of the Government, and the primary provider of social policy and advice to Government.

MSD is excited to be releasing this Request for Proposal for the procurement of Transformation Partner Services and the provision of a Service Experience Platform.
The Transformation Partner Service Experience (SE) will work with us to transform the way we deliver services and implement a Service Experience Platform – a foundational technology platform that enables our future service model and enhances the end-to-end service experience for clients, partners, and staff.

The functional scope of the Service Experience Platform that you will be designing and delivering is extensive and market engagement has shown that the platform might consist of a small number of interoperable products. The Transformation Partner SE we are seeking is one who can bring leading products, innovative thinking, and insights drawn from experience, to implement the platform and utilise the full extent of its capabilities to redesign how we deliver services.

The programme to transform the way we deliver services represents a substantial investment for MSD and will run for many years.
MSD looks forward to working alongside a skilled, multi-disciplinary team to successively deliver positive change and value for our clients, partners, and staff over the duration of the programme.

Important dates to note are:
• RFP release date – 10 July 2023
• Vendor online Q and A sessions
- 9:30am-10:30am 25 July 2023
- 9:30am-10:30am 15 August 2023
- 9:30am-10:30am 5 September 2023
• Send your Notification of Intent to Respond by – 31 July 2023
• Deadline for Questions – 11 September 2023
• Deadline for MSD to answer questions – 14 September 2023
• Deadline for Proposals- 12pm 19 September 2023