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Financial Capability Helpline [currently known as MoneyTalks]

This tender is using the new split file responses feature on GETS. The agency has indicated that they would like to receive responses separated by price and non price components. Please keep this in mind when preparing your response for submission via GETS.


Tender Closed
RFx ID : 27393898
Tender Name : Financial Capability Helpline [currently known as MoneyTalks]
Reference # : 22.341.01
Open Date : Monday, 15 May 2023 11:30 AM (Pacific/Auckland UTC+12:00)
Close Date  : Tuesday, 13 June 2023 1:00 PM (Pacific/Auckland UTC+12:00)
Department/Business Unit : Service Delivery
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 93140000 - Community and social services
  • Auckland
  • Bay of Plenty
  • Canterbury
  • Gisborne
  • Hawke's Bay
  • Manawatu-Wanganui
  • Marlborough
  • Nelson
  • Northland
  • Otago
  • Southland
  • Taranaki
  • Tasman
  • Waikato
  • Wellington
  • West Coast
Exemption Reason : None
Required Pre-qualifications : None
Contact : Patricia Gradidge
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

The Ministry of Social Development (MSD) wants to continue the delivery of a national financial capability helpline that is also the entry point for financial capability services. The provider can be located anywhere in New Zealand. The existing helpline that the Ministry contracted to be put in place and that the Ministry has been funding is known as MoneyTalks.
The helpline is unique in that it is the only free helpline in New Zealand that provides callers with assistance regarding financial matters such as debt, financial stressors, and advocacy. The helpline provides effective and early intervention that is impartial and free of charge, enabling it to reach clients early in their debt cycle and ensure access to the right support and services. As such, it is often an entry-point for Building Financial Capability (BFC) face-to-face services, where clients can discuss their whole financial situation and receive support from financial mentors or be referred to other debt support, social and health services.
The Provider will need to have expertise in providing not only the helpline but also in supporting the development and maintenance of the associated infrastructure (e.g., phone lines and websites), either itself or through an approved subcontractor.
Within the overall Building Financial Capability [BFC] aim of improving the financial capability of New Zealanders, this service is designed to engage and support a greater number of New Zealanders with:
• Access to financial support services
• After-hours services
• Broad capability and reach through telephony technology (initial modes including online chat, text/SMS, phone, and email)
• Identification of need and coordination with other relevant BFC services/support
• Trained staff (financial mentors specially trained in this area)

RFx Outcome

This tender has been awarded.

  • RubyRed Limited - Level 4, 276 Lambton Quay, Wellington, 6011, NEW ZEALAND

Award Date: Thursday, 28 March 2024 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Tuesday, 2 April 2024 12:25 PM (Pacific/Auckland UTC+13:00)