Create New Account Purchaser Login
Search Tenders
Advanced Search
You are not logged in.

Outbound Call Service for Family Violence (Low Risk Referral - Waikato)


Tender Closed
RFx ID : 22012800
Tender Name : Outbound Call Service for Family Violence (Low Risk Referral - Waikato)
Reference # :
Open Date : Friday, 29 November 2019 3:00 PM (Pacific/Auckland UTC+13:00)
Close Date  : Thursday, 9 January 2020 12:00 PM (Pacific/Auckland UTC+13:00)
Department/Business Unit : Service Delivery
Tender Type : Request for Proposals (RFP)
Tender Coverage : Cluster  [?]
Categories :
  • 93000000 - Politics and Civic Affairs Services
  • Auckland
  • Bay of Plenty
  • Canterbury
  • Chatham Islands
  • Gisborne
  • Hawke's Bay
  • Manawatu-Wanganui
  • Marlborough
  • Nelson
  • Northland
  • Otago
  • Southland
  • Taranaki
  • Tasman
  • Waikato
  • Wellington
  • West Coast
Exemption Reason : None
Required Pre-qualifications : None
Contact : Amanda Turner
Alternate Physical Delivery Address  : n/a
Alternate Physical Fax Number  : n/a
Agency Address :

Outbound Calls - Provision of a Low Risk Response for referrals from the Integrated Safety Response (ISR) Operations Team.

The purpose of the service is for operators to make phone contact with clients in the Waikato District, who have been referred from the Safety Assessment Meetings as lower risk victims of family violence. This may include:

- Seeking to engage (minimum of four attempts within a month)
- Brief screen prior to safety planning
- Information packs (where appropriate)
- Prevention planning
- Ensuring the needs of child witnesses of family harm are met
- External referral (if required), and
- Follow up phone call four weeks later.

It is expected that operators will:

- assess the risk (following the incident); or
- refer to a face to face service; or
- refer back to the SAM table due to the current risk factor.

Operators must be competent and experienced and have the necessary skills and abilities to cold call and engage with whānau on a personal level. The client’s safety is paramount therefore, operators must have the skills and empathy to ask challenging questions.

Awarded Status


Successful provider: Homecare Medical (NZ) Limited Partnership

Date published: Friday 29 November 2019

Purchaser: Ministry of Social Development

Procurement process used: Open Request For Proposal

Date service contract awarded: 17 April 2020

Term of the Contract: 1 year and four months

Service contract value: $450,000

Service description: Integrated Safety Response (ISR) Project - Outbound Calls - Provision of a Low Risk Response (LRR) for referrals from the ISR Operations Team.