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Online Self-Service in Service Centres – ROI


Tender Closed
RFx ID : 19830240
Tender Name : Online Self-Service in Service Centres – ROI
Reference # :
Open Date : Wednesday, 20 June 2018 1:30 PM (Pacific/Auckland UTC+12:00)
Close Date : Friday, 13 July 2018 2:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Registration of Interest (ROI)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
  • 81110000 - Computer services
  • 81160000 - Information Technology Service Delivery
  • New Zealand
Required Pre-qualifications : None
Contact : Procurement Practice
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

The Ministry of Social Development (MSD) is re-imagining its Front of House experience within service centres nationwide.
The desired future state will provide a welcoming, supportive and intuitive experience within the service centre. A major component of this desired experience is the ability for clients to ‘self-serve’ within the service centre.

MSD wants to move from the existing self-service capability (a one-size-fits-all ‘Kiosk’ accessible within service centres) to a modern self-service experience that securely provides clients with a no-cost, efficient, and intuitive way of transacting with the Ministry (e.g. checking in for appointments, completing online applications etc.) and other services (e.g. browsing for jobs, housing and employment, checking emails, personal banking etc.) from within an MSD service centre.

We are seeking registrations of interest on potential self-service options, with the intent to secure a supplier to deliver a modernised self-service solution.

This ROI is the first step in this process with an RFP being issued to the short list of suppliers issued from this phase.

You must participate in the ROI process to proceed to the next stage.