Intensive Client Support (ICS-X) Trial

Details

The Ministry is seeking to engage with non-government organisations in various locations to support the Intensive Client Support Managers in a new way of working. The contracted organisation(s) is expected to be a navigator to stair-case clients to become work ready; Stair-casing here refers to the steps a client takes to move from one milestone to the next as agreed on their employment, education or training plan. Providers will need to access community based services that will help clients to learn different skills, and /or support and coach clients to meet their needs through a number of intensive practices. We know that frequent contact, a flexible approach, in-depth engagement and continuity of support will be key to achieving success for our clients. The contracted organisation(s) becomes the lead provider and should use its extensive community networks to ensure the client receives the most appropriate services. It is not expected that the contracted organisation will have the ability to deliver all the service interventions to the client: but should have sufficient networks to broker access to services or directly purchase them.