Supplier log in
Resolution Services Case Management System Replacement
Details
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Tender Closed
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| RFx ID : | 4680454 |
| Tender Name : | Resolution Services Case Management System Replacement |
| Reference # : | 490 |
| Open Date : | Monday, 22 September 2014 4:30 PM (Pacific/Auckland UTC+12:00) |
| Close Date : | Friday, 24 October 2014 12:00 PM (Pacific/Auckland UTC+13:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Syndicated Opportunity [?] |
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| Regions: |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Robyn Moriarty Robyn.Moriarty@mbie.govt.nz |
| Alternate Physical Delivery Address : | See section 1.3 of RFP document |
| Alternate Physical Fax Number : | |
| Agency Address : | NEW ZEALAND |
The Ministry of Business, Innovation and Employment (MBIE) wishes to procure a new case management system to replace existing systems being used for dispute resolution services.
This procurement is part of a broader project tasked with the following people, process and technology changes to achieve the following business outcomes:
• More efficient dispute resolution case management through:
o significant reduction in re-keying of information;
o increased number of online and automated applications for mediation/tribunal and the online provision of mediation/tribunal information;
o better usability for staff;
o better utilisation of staff, including a national scheduling capability;
o a fit for purpose, dispute resolution focussed, case management system;
• Better visibility and more timely information about the progress of cases arising from more accurate data collection;
• Greater national consistency in case management across Resolution Services;
• A flexible platform that enables new streams of dispute resolution to be added easily in the future (for MBIE or other government agencies); and
• Decommissioning of the legacy applications where appropriate.
The scope includes the provision of the hardware (if appropriate), software products, licences and services required to establish and support a case management system for dispute resolution services.
Due to the requirement to provide a flexible platform to enable other government agencies to leverage all or part of any resulting solution, the intended outcome of this RFP is to enter into a contract that provides for this as part of a Syndicated Contract.
No Winner
This tender has been administratively awarded.
The outcome of this tender is unknown as the Procurement Officer responsible for this tender is no longer responsible for or associated with the preceding tender.
If you have any questions please email internalprocurement@mbie.govt.nz putting “GETS Award Notice” in the subject line.
