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Occupational Licensing & Radio Spectrum Management Client Surveys
Details
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Tender Closed
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| RFx ID : | 24028254 |
| Tender Name : | Occupational Licensing & Radio Spectrum Management Client Surveys |
| Reference # : |
00015233
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| Open Date : | Friday, 26 February 2021 3:00 PM (Pacific/Auckland UTC+13:00) |
| Close Date : | Monday, 22 March 2021 5:00 PM (Pacific/Auckland UTC+13:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Emily Ray emily.ray@mbie.govt.nz |
| Alternate Physical Delivery Address : | |
| Alternate Physical Fax Number : | |
| Agency Address : | NEW ZEALAND |
The Occupational Licensing (OL) team is responsible for administering the Licensed Building Practitioner (LBP) Scheme, Electrical Workers (EW) Licensing Group, and the Immigration Advisers Authority (IAA). Occupational licensing aims to ensure that people in these industries perform competently and act accountably, and that consumers are informed and protected.
The OL team is actively seeking opportunities to use evidence to inform and improve their work. Data can be used in provide evidence across three areas (with a degree of overlap):
1. Evidence and insights: to develop and evaluate policy and regulatory systems
2. Customer analytics: to understand customers’ needs and inform enhanced services
3. Operational intelligence: to inform operations and enable efficiency and compliance.
The OL team have developed an outcomes monitoring framework for the LBP scheme and have a draft framework for the IAA. It is clear from both these documents that client feedback, tracked over time, plays an important role in being able to monitor a number of occupational licensing outcomes and measure the impact of the team’s regulatory operations. The products and services provided by the OL team (and others within the regulatory system) to support these outcomes, and how they are delivered is integral to the clients’ experience with the occupational regimes.
To date the OL team has received minimal feedback/input from its clients, and where it has, it has tended to be for the purpose of developing and evaluating policy and regulatory systems. In 2018 for example, MBIE sought feedback from people involved in the building industry about how they thought the LBP scheme was performing, and where improvements might be made. However, the client perspective is also important to provide evidence in the area of customer analytics, which will also provide evidence to inform operational intelligence. The client perspective can highlight issues that the team may not be aware of (and then look at how these can be remedied) but it can also help determine what is currently successful/working well and capitalise on it. If tracked over time it can also be used to measure the impact of any changes made.
The Radio Spectrum Management (RSM) team are also thinking about how they could measure the impact of their operations, and are also considering client surveys as a tool to help do this. Although the clients are different, the mechanism to gather this feedback is likely to be the same so do
This tender has been awarded.
- A.C.Nielsen (N.Z.) ULC - Level 3, 129 Hurstmere Road, Takapuna, Auckland, 0622, NEW ZEALAND
Further Award Information:
Following a secondary Request for Proposal tendering process, The Ministry of Business, Innovation and Employment (MBIE) of 15 Stout Street, Wellington has awarded this contract to A.C Nielsen (N.Z) ULC trading as NielsenIQ of 129 Hurstmere Road, Northshore, Auckland, to deliver the MBIE Occupational Licensing and Radio Spectrum Management Surveys. The contract was signed in April 2021 and the term is 6 months. The estimated contract value is approximately $108,000 (excluding GST).
Award Date: Thursday, 22 April 2021 (Pacific/Auckland UTC+12:00)
Date RFx was completed/updated: Tuesday, 23 March 2021 8:50 AM (Pacific/Auckland UTC+13:00)
