‘Public Confidence in Employment Services’ Research Programme

Details

Tender Closed
RFx ID :	21820998
Tender Name :	‘Public Confidence in Employment Services’ Research Programme
Reference # :	ES-PP-001
Open Date :	Tuesday, 22 October 2019 4:00 PM (Pacific/Auckland UTC+13:00)
Close Date  :	Wednesday, 6 November 2019 2:00 PM (Pacific/Auckland UTC+13:00)
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	80100000 - Management advisory services 80110000 - Human resources services 80170000 - Public relations and professional communications services
Regions:	N/A
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	Hiro Kuroki Hiro.Kuroki@mbie.govt.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :	NEW ZEALAND

Design, development, implementation of a large-scale research programme to enable the Employment Services (ES) branch of MBIE (publicly known as Employment NZ) to gauge the level of public confidence in their ability to deliver planned impacts across New Zealand through the work of the Labour Inspectorate and Dispute Resolution teams, media activity, information and education approaches, and broader engagements. These impacts will include, but are not limited, to:

a) Employers understanding their rights and obligations,
b) Employers increasing compliance,
c) Employees/Workers knowing their rights and where to go if they need help,
d) Customers/consumers taking employment standards into consideration in their purchasing decisions.

More specifically, the procurement will:
 Determine the proportion of employers and employees that understand their employment rights and obligations.
 Determine the proportion of the public who know where to go to access employment services and information.
 Measure customer satisfaction1 with the services provided by Employment New Zealand (including our responsiveness to the cultural diversity and accessibility needs of our customers).

Additionally to develop methodology to:
 Assess the proportion of internal strategies which successfully inform our business direction.
 Measure the level of conformance of regulatory and business systems which we target.
 Measure the extent to which industry bodies drive adherence to employment standards based on interactions with them.
 Offer repeatability of the methodology to allow accurate and consistent results for year on year comparison and analysis.

Some of the impacts we would like to realise include (but are not limited to):
Evidence that:
 Employers understand their rights and obligations
 Employers are increasing their compliance
 Workers know their rights and where to go if they need help
 Customers take employment standards into consideration in their purchasing decisions

This tender has been awarded.

• Allen and Clarke Policy and Regulatory Specialists Limited - Fl2, The Woolstore, 262 Thorndon Quay, Wellington, 6011, NEW ZEALAND
  Value $ 100,000

Further Award Information:
Following a closed Request for Proposal tendering process, The Ministry of Business, Innovation and Employment (MBIE) of 15 Stout Street, Wellington has awarded this contract to Allen and Clarke of Level 2, The Woolstore, 262 Thorndon Quay Pipitea, Wellington 6011 to deliver the design, development, implementation of a large-scale research programme to enable the Employment Services (ES) branch of MBIE (publicly known as Employment NZ) to gauge the level of public confidence in their ability to deliver planned impacts across New Zealand through the work of the Labour Inspectorate and Dispute Resolution teams, media activity, information and education approaches, and broader engagements. The contract was signed in December 2019 and the term is from December 2019 to June 2020. The estimated contract value is approximately $100,000 (excluding GST).

Award Date: Friday, 24 January 2020 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Wednesday, 6 November 2019 2:03 PM (Pacific/Auckland UTC+13:00)