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Telephone Interpreting Services

Details

Tender Closed
RFx ID : 21151964
Tender Name : Telephone Interpreting Services
Reference # :
Open Date : Friday, 14 June 2019 12:00 PM (Pacific/Auckland UTC+12:00)
Close Date : Friday, 19 July 2019 2:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Syndicated Opportunity  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
  • 83000000 - Public Utilities and Public Sector Related Services
Regions:
  • Auckland
  • Bay of Plenty
  • Canterbury
  • Chatham Islands
  • Gisborne
  • Hawke's Bay
  • Manawatu-Wanganui
  • Marlborough
  • Nelson
  • Northland
  • Otago
  • Southland
  • Taranaki
  • Tasman
  • Waikato
  • Wellington
  • West Coast
Exemption Reason : None
Required Pre-qualifications : None
Contact : Ruyang Shao
Ruyang.Shao@mbie.govt.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Overview

This Request for Proposals (RFP) process seeks Proposals for on-demand and pre-booked telephone interpreting services across New Zealand for government agencies. These services are to support agencies’ communication with people with limited or no English language proficiency, residing in or visiting New Zealand.
We need support for a wide range of languages. The Successful Respondent will operate a call centre to manage incoming calls. The Successful Respondent will need to deliver the total requirements across all languages and meet our quality standards.