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Telephone Interpreting Services


Tender Closed
RFx ID : 21151964
Tender Name : Telephone Interpreting Services
Reference # :
Open Date : Friday, 14 June 2019 12:00 PM (Pacific/Auckland UTC+12:00)
Close Date : Friday, 19 July 2019 2:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Syndicated Opportunity  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
  • 83000000 - Public Utilities and Public Sector Related Services
  • Auckland
  • Bay of Plenty
  • Canterbury
  • Chatham Islands
  • Gisborne
  • Hawke's Bay
  • Manawatu-Wanganui
  • Marlborough
  • Nelson
  • Northland
  • Otago
  • Southland
  • Taranaki
  • Tasman
  • Waikato
  • Wellington
  • West Coast
Exemption Reason : None
Required Pre-qualifications : None
Contact : Ruyang Shao
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

This Request for Proposals (RFP) process seeks Proposals for on-demand and pre-booked telephone interpreting services across New Zealand for government agencies. These services are to support agencies’ communication with people with limited or no English language proficiency, residing in or visiting New Zealand.
We need support for a wide range of languages. The Successful Respondent will operate a call centre to manage incoming calls. The Successful Respondent will need to deliver the total requirements across all languages and meet our quality standards.

Awarded Status

This tender has been awarded. Total spend value $ 1,300,000.

  • ezispeak Pty Ltd - Level 1,, 12 Risley Street, Richmond, Melbourne, VIC, 3121, AUSTRALIA

Further Award Information:
Following an open competitive Request for Proposal tendering process, The Ministry of Business, Innovation and Employment (MBIE, as the Lead Agency) has awarded this contract to Intellicomms Pty Limited (trading as Ezispeak) of Level 1, 12 Risley Street, Richmond, Melbourne to deliver the telephone interpreting services. The RFP sought an open syndicated agreement under which any Eligible Agencies could enter into separate agreements with the successful supplier to procure the services. The contract term between MBIE and Intellicomms Pty Limited is from 16 September 2019 to 30 September 2024. The estimated contract value is approximately $1.3 million (excluding GST) per annum for all agencies together.

Award Date: Thursday, 12 September 2019 1:43 PM (Pacific/Auckland UTC+12:00)