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Telephone Interpreting Services


Tender Closed
RFx ID : 21100678
Tender Name : Telephone Interpreting Services
Reference # :
Open Date : Friday, 31 May 2019 9:00 AM (Pacific/Auckland UTC+12:00)
Close Date : Friday, 14 June 2019 5:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Notice of Information (Advance Notice) (NOI)
Tender Coverage : Syndicated Opportunity  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
  • 83000000 - Public Utilities and Public Sector Related Services
  • Auckland
  • Bay of Plenty
  • Canterbury
  • Chatham Islands
  • Gisborne
  • Hawke's Bay
  • Manawatu-Wanganui
  • Marlborough
  • Nelson
  • Northland
  • Otago
  • Southland
  • Taranaki
  • Tasman
  • Waikato
  • Wellington
  • West Coast
Required Pre-qualifications : None
Contact : Ruyang Shao
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

The Ministry of Business, Innovation and Employment (MBIE) will soon be issuing a Request for Proposals (RFP), which will aim to select a supplier for on-demand and pre-booked telephone interpreting services across New Zealand for government agencies. These services are to support agencies’ communication with people with limited or no English language proficiency, residing in or visiting New Zealand.
We need support for a wide range of languages. The successful supplier will operate a call centre to manage incoming calls. The supplier will need to deliver the total requirements across all languages and meet our quality standards.
This RFP process is part of the Language Assistance Services Project, which is being co-led by the Ministry of Business, Innovation and Employment and the Department of Internal Affairs in conjunction with a cross-Government steering group. The Language Assistance Services Project includes telephone interpreting and also may include face-to-face interpreting and document translation services, so we are interested in potential synergies between all of these types of services.
We intend that the new services will replace the existing Language Line telephone interpreting service managed by the Office of Ethnic Communities (which is part of the Department of Internal Affairs).

Awarded Status

This tender has been completed.

Further information:
Following an open competitive Request for Proposal tendering process, The Ministry of Business, Innovation and Employment (MBIE, as the Lead Agency) has awarded this contract to Intellicomms Pty Limited (trading as Ezispeak) of Level 1, 12 Risley Street, Richmond, Melbourne to deliver the telephone interpreting services. The RFP sought an open syndicated agreement under which any Eligible Agencies could enter into separate agreements with the successful supplier to procure the services. The contract term between MBIE and Intellicomms Pty Limited is from 16 September 2019 to 30 September 2024. The estimated contract value is approximately $1.3 million (excluding GST) per annum for all agencies together.

Completion date: Wednesday, 16 October 2019 1:47 PM (Pacific/Auckland UTC+13:00)