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Global Customer Engagement Services for Travellers to New Zealand


Tender Closed
RFx ID : 20251881
Tender Name : Global Customer Engagement Services for Travellers to New Zealand
Reference # : 3285
Open Date : Friday, 5 October 2018 2:00 PM (Pacific/Auckland UTC+13:00)
Close Date : Tuesday, 30 October 2018 12:00 PM (Pacific/Auckland UTC+13:00)
Tender Type : Registration of Interest (ROI)
Tender Coverage : Sole Agency  [?]
Categories :
  • 80100000 - Management advisory services
  • 80140000 - Marketing and distribution
  • 80170000 - Public relations and professional communications services
  • 82000000 - Editorial and Design and Graphic and Fine Art Services
  • 90120000 - Travel facilitation
  • International
Required Pre-qualifications : None
Contact : Brent Baigent
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

This ROI relates to Immigration New Zealand's possible purchase of the development and delivery of global customer engagement, education, communications and marketing capability, related activities and other services for travellers to New Zealand.

The Government has agreed to introduce an Electronic Travel Authority (ETA) facility for some groups of travellers. It is a new security and facilitation measure that will help to speed things up at the border for travellers from Visa Waiver economies. The ETA will enhance security and reduce immigration, smuggling and biosecurity risks.

Also, the Government has announced an International Visitor Conservations and Tourism Levy (IVL) so that international visitors make a contribution to the tourism infrastructure they use and help to conserve the natural environment they enjoy.

There is a requirement to raise levels of awareness, and to educate and inform potential visitors to New Zealand of the need to apply for and receive an ETA and pay for the IVL. Travellers will need to be directed to online tools so that they are able to meet their obligations and be legally able to enter New Zealand. This will require communications with millions of people - in at least 60 countries - over an extended period, in order to ensure that large numbers of travellers are not turned away at check in due to a lack of ETA/incorrect information on their ETA.