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Panel of Suppliers to deliver Staff Safety Management and De-escalation Programmes
Details
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Tender Closed
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| RFx ID : | 17569472 |
| Tender Name : | Panel of Suppliers to deliver Staff Safety Management and De-escalation Programmes |
| Reference # : | 598 |
| Open Date : | Wednesday, 1 June 2016 11:00 AM (Pacific/Auckland UTC+12:00) |
| Close Date : | Tuesday, 28 June 2016 12:00 PM (Pacific/Auckland UTC+12:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Regions: |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Kate Lowe kate.lowe@mbie.govt.nz |
| Alternate Physical Delivery Address : | |
| Alternate Physical Fax Number : | |
| Agency Address : | NEW ZEALAND |
The Ministry of Business, Innovation and Employment (MBIE) has staff that is involved in a wide range of operational and service delivery interactions with the public, where risks of encountering violence and/or aggressive, abusive and challenging behaviour may occur.
To maximise the opportunity for our staff to work safely, MBIE requires an integrated health and safety programme that ensures staff have the knowledge and skills to safely, effectively and professionally engage and interact with members of the public. This needs to reach across a continuum of interactions ranging from customer service to arrest and detention in both MBIE premises and external operating environments.
A programme of training that incorporates ongoing refresher training that mitigates potential harm to our staff is sought from providers in this area.
The following areas of training are required:
1. Situational Safety and Tactical Communication (for staff in a face-to-face situation i.e. Compliance Officers)
2. De-escalation – dealing with aggressive, abusive and challenging behaviours (for staff in a non-face-to-face situation i.e. Contact Centre staff)
3. Duress Alarm Response
4. “BowTie” Risk and Hazard Mitigation
5. Investigative Interviewing and P.E.A.C.E
6. Driver Education
We are looking to establish a panel of up to ten (10) suppliers.
This tender has been awarded to:
- Allsafe Solutionz Ltd
- AutoSense Limited
- C4 Group Ltd
- Fishrider Records
- Forensic Interview Solutions
- Impac Services Ltd
- OPSEC Solutions Ltd
- Skillset New Zealand Limited
Further Award Information:
Tender Number: 598
Tender Title: Panel of Suppliers to deliver Staff Safety Management and De-escalation Programmes
Name of Successful Tenderers:
• AutoSense Limited
• Allsafe Solutionz Ltd
• CERT Systems Ltd
• C4 Group Ltd
• Forensic Interview Solutions Limited
• Impac Services Ltd
• OPSEC Solutions Ltd
• Skillset New Zealand Limited
Description of goods/services provided: To maximise the opportunity for our staff to work safely, MBIE requires an integrated health and safety programme that ensures staff have the knowledge and skills to safely, effectively and professionally engage and interact with members of the public. A programme of training that incorporates ongoing refresher training that mitigates potential harm to our staff is sought from providers in this area.
The following areas of training are required:
1. Situational Safety and Tactical Communication (for staff in a face-to-face situation i.e. Compliance Officers)
2. De-escalation – dealing with aggressive, abusive and challenging behaviours (for staff in a non-face-to-face situation i.e. Contact Centre staff)
3. Duress Alarm Response
4. “BowTie” Risk and Hazard Mitigation
5. Investigative Interviewing and P.E.A.C.E
6. Driver Education
Location (Wellington/Auckland etc):
o Wellington
o Auckland
o Christchurch
o Manukau
o Hamilton
o Palmerston North
o Other large regional centres as required
Contract Start date: October 2016
Term of Contract (including rights of renewals): 2 + 1 + 1
Contract Value (including renewals): n/a – Panel Arrangement
Award Date: Friday, 14 October 2016 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Thursday, 7 July 2016 8:17 AM (Pacific/Auckland UTC+12:00)
