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Video Interpreting Service
Details
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Tender Closed
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| RFx ID : | 16905539 |
| Tender Name : | Video Interpreting Service |
| Reference # : | |
| Open Date : | Tuesday, 20 October 2015 5:00 PM (Pacific/Auckland UTC+13:00) |
| Close Date : | Friday, 4 December 2015 5:00 PM (Pacific/Auckland UTC+13:00) |
| Tender Type : | Request for Tenders (RFT) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Kate Lowe Kate.Lowe@mbie.govt.nz |
| Alternate Physical Delivery Address : | |
| Alternate Physical Fax Number : | |
| Agency Address : | NEW ZEALAND |
The Ministry of Business, Innovation and Employment (the Ministry) is seeking to obtain a high quality Video Interpreting Service (VIS), being an amalgamation of the current Video Relay Service (VRS) and Video Remote Interpreting (VRI) service, and effective promotion of the new service. Currently in New Zealand, VRS is an on-demand service and VRI is a booked service. An alternative and more efficient model is to offer a VIS that encompasses both VRS and VRI. The Ministry invites suitably qualified suppliers to submit a Tender for how they will achieve this outcome.
The combined VIS must ensure provision of:
a. A technology platform that supports the required protocols and the associated telecommunications network services
b. Premises
c. Workstations
d. VIS centre management including but not limited to staff recruitment, training and scheduling
e. New Zealand Sign Language (NZSL)/English interpreters
f. A helpdesk for end-user support
g. Monthly reporting
h. Effective promotion of the VIS to the User communities
i. Project and account management
This tender has been awarded to:
- CSD NZ Ltd
Further Award Information:
Tender Number: RFx ID: 16905539
Tender Title: Video Interpreting Service
Name of Successful Tenderer: CSD New Zealand Limited
Description of goods/services provided: Delivery of a Video Interpreting Service for Deaf, Hearing Impaired and Speech Impaired persons
Location (Wellington/Auckland etc): New Zealand
Contract Start date: 1 May 2016
Term of Contract (including rights of renewals): 3 years
Contract Value (including renewals): $3,750,000 plus a provisional one off sum of $30,000
Was it published on GETS or a selected tender? (please pick one only) GETS
Award Date: Tuesday, 15 March 2016 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Friday, 4 December 2015 5:04 PM (Pacific/Auckland UTC+13:00)
