Pāmu Customer Relationship Management (CRM)

Details

Tender Closed
RFx ID :	25066713
Tender Name :	Pāmu Customer Relationship Management (CRM)
Reference # :
Open Date :	Monday, 8 November 2021 2:30 PM (Pacific/Auckland UTC+13:00)
Close Date  :	Wednesday, 24 November 2021 12:00 PM (Pacific/Auckland UTC+13:00)
Tender Type :	Registration of Interest (ROI)
Tender Coverage :	Sole Agency  [?]
Categories :	43230000 - Software
Regions:	Auckland Bay of Plenty Canterbury Chatham Islands Gisborne Hawke's Bay Manawatu-Wanganui Marlborough Nelson Northland Otago Southland Taranaki Tasman Waikato Wellington West Coast
Required Pre-qualifications :	None
Contact :	Callum Quayle procurement@landcorp.co.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :
Related Tenders:	25521439 - Pāmu Customer Relationship Management RFP

Pāmu is undertaking a two-stage process consisting of this ROI and, subject to approval, a subsequent RFP to shortlisted providers for a Software as a Serivce (SAAS), Customer Relationship Management System (CRM). We are looking for a scalable CRM system to provide an overarching approach to stakeholder management, provide greater visibility of interactions, and provide a single source of information for each stakeholder.

The key outcomes we are want to achieve are:
i. Having a scalable solution
ii. Have a system storing and providing a single source of truth about our stakeholders,
iii. A coordinated approach to stakeholder management,
iv. A central communications point,
v. Record interactions/issues,
vi. Deliver actionable data and follow ups to key personnel
vii. Identify a system capable of integrating with our current and future systems

This tender has been completed.

Date RFx was completed/updated: Wednesday, 10 August 2022 2:25 PM (Pacific/Auckland UTC+12:00)