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Pāmu Customer Relationship Management (CRM)

Details

Tender Closed
RFx ID : 25066713
Tender Name : Pāmu Customer Relationship Management (CRM)
Reference # :
Open Date : Monday, 8 November 2021 2:30 PM (Pacific/Auckland UTC+13:00)
Close Date  : Wednesday, 24 November 2021 12:00 PM (Pacific/Auckland UTC+13:00)
Tender Type : Registration of Interest (ROI)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43230000 - Software
Regions:
  • Auckland
  • Bay of Plenty
  • Canterbury
  • Chatham Islands
  • Gisborne
  • Hawke's Bay
  • Manawatu-Wanganui
  • Marlborough
  • Nelson
  • Northland
  • Otago
  • Southland
  • Taranaki
  • Tasman
  • Waikato
  • Wellington
  • West Coast
Required Pre-qualifications : None
Contact : Callum Quayle
procurement@landcorp.co.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :
Related Tenders:
Overview

Pāmu is undertaking a two-stage process consisting of this ROI and, subject to approval, a subsequent RFP to shortlisted providers for a Software as a Serivce (SAAS), Customer Relationship Management System (CRM). We are looking for a scalable CRM system to provide an overarching approach to stakeholder management, provide greater visibility of interactions, and provide a single source of information for each stakeholder.

The key outcomes we are want to achieve are:
i. Having a scalable solution
ii. Have a system storing and providing a single source of truth about our stakeholders,
iii. A coordinated approach to stakeholder management,
iv. A central communications point,
v. Record interactions/issues,
vi. Deliver actionable data and follow ups to key personnel
vii. Identify a system capable of integrating with our current and future systems

RFx Outcome

This tender has been completed.

Date RFx was completed/updated: Wednesday, 10 August 2022 2:25 PM (Pacific/Auckland UTC+12:00)