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Pāmu Customer Relationship Management RFP


Tender Closed
RFx ID : 25521439
Tender Name : Pāmu Customer Relationship Management RFP
Reference # : Restricted Tender
Open Date : Friday, 1 April 2022 11:00 AM (Pacific/Auckland UTC+13:00)
Close Date  : Tuesday, 3 May 2022 12:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43230000 - Software
  • Auckland
  • Bay of Plenty
  • Canterbury
  • Chatham Islands
  • Gisborne
  • Hawke's Bay
  • Manawatu-Wanganui
  • Marlborough
  • Nelson
  • Northland
  • Otago
  • Southland
  • Taranaki
  • Tasman
  • Waikato
  • Wellington
  • West Coast
Exemption Reason : None
Required Pre-qualifications : None
Contact : Callum Quayle
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

Pāmu is undertaking a two-stage process consisting of the previous ROI and this subsequent RFP issued to shortlisted providers for a Software as a Service (SAAS) Customer Relationship Management System (CRM). We are looking for a scalable CRM system to provide an overarching approach to stakeholder management, provide greater visibility of interactions, and provide a single source of information about each stakeholder. There is a small component of
sales activity required although this is much smaller than our stakeholder management.

We will require implementation and installation of the software system including, design and configuration, Single Sign On, integration with our M365 suite; Teams, Sharepoint, Onedrive, Outlook, Office; and Azure cloud environment.

While we are not looking for a comprehensive change management plan, a level of support
during the change management phase will be required.

RFx Outcome

This tender has been awarded. Total spend value $ 121,000.

  • Walkerscott Ltd - L1A, 78 Victoria St, Wellington, Wellington, Wellington, 6011, NEW ZEALAND

Award Date: Wednesday, 27 July 2022 (Pacific/Auckland UTC+12:00)
Date RFx was completed/updated: Wednesday, 10 August 2022 2:34 PM (Pacific/Auckland UTC+12:00)