RFP: Customer & Employee Survey Technology Solution

Details

RFx ID :	31703397
Tender Name :	RFP: Customer & Employee Survey Technology Solution
Reference # :
Open Date :	Friday, 23 May 2025 1:30 PM (Pacific/Auckland UTC+12:00)
Close Date  :	Monday, 23 June 2025 12:00 PM (Pacific/Auckland UTC+12:00)
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	43232300 - Data management and query software 80101500 - Business and corporate management consultation services 81160000 - Information Technology Service Delivery
Regions:	New Zealand
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	Procurement Lead - Customer & Employee Survey RFP procurement@kaingaora.govt.nz 0800 801 601
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

Kāinga Ora – Homes and Communities is seeking proposals from qualified suppliers for the provision of a scalable, modern Customer and Employee Survey Technology Solution. The goal is to procure a Software-as-a-Service (SaaS) platform that enables us to design, deliver, and manage surveys that effectively capture actionable insights from our customers and employees.

The solution will support Kāinga Ora to consistently close the feedback loop, improve service delivery, and strengthen customer and employee engagement. We are looking for a provider who can offer a fit-for-purpose solution that is user-friendly, secure, and integrates well with our existing systems.

This opportunity is suited for providers who can demonstrate experience in delivering similar survey technology platforms at scale, and who are committed to forming a medium- to long-term partnership that delivers ongoing value.