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RFP - A Platform to Enhance Services for our Customers and Staff


Tender Closed
RFx ID : 20913219
Tender Name : RFP - A Platform to Enhance Services for our Customers and Staff
Reference # :
Open Date : Thursday, 4 April 2019 5:00 PM (Pacific/Auckland UTC+13:00)
Close Date  : Friday, 7 June 2019 12:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
  • Wellington
Exemption Reason : None
Required Pre-qualifications : None
Contact : Briana Robson
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address : NEW ZEALAND

What we need

Housing New Zealand (HNZ) is looking for a digital platform that will serve as a foundation to enhance both our customer and workforce experiences, as well as improve organisational capability. The platform should support the rapid development of digital applications for our customers, staff and stakeholders, which are appropriately secure, scalable and can be integrated with existing in-house systems.

What we don't want
We are not looking for a solution that requires significant assistance by a third party to build up applications and processes or a solution that cannot adapt to evolving technological advances.

What's important to us
HNZ is looking for credible providers who have the capability, experience and infrastructure to deliver a digitally enabled solution. The provider will need to have a good track record in the management, implementation and effective training of their solution to ensure knowledge transfer to HNZ's internal staff to develop and operate new applications as future needs arise.

Why should you bid?
This is a unique opportunity to be part of a major initiative within HNZ. The solution will have a positive impact both internally and across the wider community.

A bit about us
HNZ is a Crown agency that manages social housing on behalf of the New Zealand Government. Our role is to provide healthy, comfortable and fit-for-purpose housing for people in need, for the duration of their need. HNZ focuses on the efficient and effective management of social housing and the tenancies of those living in them. HNZ owns or manages approximately 64,000 properties nationwide, including approximately: 1,500 houses for community groups providing residential services. More than 184,000 people live in HNZ properties.

Further information on HNZ can be accessed at:

RFP documents can be downloaded free of charge from
Tender Reference: HNZC-855362
If you have any issues please contact Tenderlink on 0800 698 363

Awarded Status

No Winner The Tender was cancelled.