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RFP - Customer Identity & Access Management as a Service


Tender Closed
RFx ID : 20344075
Tender Name : RFP - Customer Identity & Access Management as a Service
Reference # :
Open Date : Monday, 29 October 2018 7:00 PM (Pacific/Auckland UTC+13:00)
Close Date : Friday, 14 December 2018 12:00 PM (Pacific/Auckland UTC+13:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
  • 81000000 - Engineering and Research and Technology Based Services
  • International
Required Pre-qualifications : None
Contact : Abha Jacob
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :


Housing New Zealand (HNZ) currently interacts with our customers via post, email or contact centre services. Many of the interactions with our customers over the telephone deal with simple questions based on information held by HNZ systems.
HNZ are progressing towards offering our customers access to information via API's through a web based application. This requires that we register, identify, authenticate and authorise our customers to access the information instead of via the HNZ contact centre.

The CIAM solution is intended to initially address the MyHNZ customer web portal, our Financial Products solutions, followed by other potential opportunities where this solution can be utilised.

MyHNZ: A web portal for HNZ Customers to review their details and property information, this component will require our customers, to register for access through the CIAM service.

Financial Products: HNZ administers a number of financial products on behalf of the NZ government, where individuals, Groups (a number of individuals together) or an Organisation (lawyers acting on behalf of a person or group of people applying for loans or financial assistance for first time home buyers. Our Financial Products offering includes members of the public - unknown to HNZ - at the time of their registration.

What we are buying and why

This RFP relates to the purchase of CIAM as a Service
Inclusive of:
1. Purchase of the service.
2. Development and Deployment of the service to support: MyHNZ
3. A full SDLC environment and process capability. (Development, Test, QA, Pre-production and Production.)
4. Ongoing support of the solution.
5. Training.

What we need

Housing New Zealand (HNZ) is seeking a partner to provide Customer Identity and Access Management (CIAM) as a Service solution.
HNZ has adopted an API based model to allow specific approved content to be available to customers and service providers.
We have an existing API gateway and API management capabilities, which are currently used to provide web services (B2B) integration to partners and also provide basic RESTful API for HNZ internal applications.

RFP documents can be downloaded free of charge from
Tender Reference: HNZC-831030
If you have any issues please contact Tenderlink on 0800 698 363

Proposals must be submitted by email/electronically to the following address: