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Case management system solution to support compliance, monitoring and enforcement
Details
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Tender Closed
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| RFx ID : | 26601757 |
| Tender Name : | Case management system solution to support compliance, monitoring and enforcement |
| Reference # : | 2445 |
| Open Date : | Q4 2022 |
| Indicative RFx Release Date : | Q1 2023 [?] |
| Tender Type : | Future Procurement Opportunity (FPO) |
| Project Status : | Confirmed [?] |
| Expected number of contracts offered : | 1 |
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| Required Pre-qualifications : | None |
| Contact : |
Helen Troke-Thomas procurement@epa.govt.nz |
| Agency Address : | |
| Related Tenders: | |
The Environmental Protection Authority intends to approach the market in Q1 2023 to engage an implementation partner for a Case Management System (CMS) solution for the agency’s compliance, monitoring and enforcement (CME) function. The Case Management System solution will:
• support effective, efficient ways of working for CME, eliminating reliance on other systems and automating low value/high volume workload
• reduce regulatory risk by enabling the EPA to more accurately ensure obligations and statutory timeframes are met
• provide a single source of truth
• improve reporting and support trend analysis
• provide a compliance history and link cases where they are connected.
The CME CMS solution will be a:
• system to manage the flow of work across different business processes (e.g compliance monitoring, requests for information/enquiries, non-compliance investigation)
• system that helps CME staff do their work more quickly and effectively and provides improved insights into the regulatory domain
• system that interoperates with other EPA platforms (e.g SharePoint and Outlook).
• Software as a Service (SaaS) that can be configured to meet EPAs needs.
The CME CMS will NOT be a:
• monolithic system that is used to manage and control all aspects of CME activity.
• system that requires staff to spend a lot of time managing and maintaining information.
• standalone system that produces and stores documents.
• standalone data store.
• custom built/bespoke software.
As a guide the CME Group has:
• between 100 - 150 open cases at any time
• on average 40 new cases per week
• an estimate of up to 80 users.
EPA intends to conduct an open market tender process. The RFP is expected to be released on 24 January 2023.
This tender has been completed.
Date RFx was completed/updated:
Thursday, 29 June 2023 9:56 AM (Pacific/Auckland UTC+12:00)
