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Compliance, Monitoring and Enforcement case management system solution
Details
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Tender Closed
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| RFx ID : | 26832186 |
| Tender Name : | Compliance, Monitoring and Enforcement case management system solution |
| Reference # : | 2445 |
| Open Date : | Tuesday, 24 January 2023 11:00 AM (Pacific/Auckland UTC+13:00) |
| Close Date : | Wednesday, 22 February 2023 12:00 PM (Pacific/Auckland UTC+13:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Helen Troke-Thomas procurement@epa.govt.nz |
| Alternate Physical Delivery Address : | procurement@epa.govt.nz |
| Alternate Physical Fax Number : | |
The Environmental Protection Authority (EPA) needs a case management system (CMS) solution that supports effective, efficient ways of working for the compliance, monitoring and enforcement (CME) group.
We are seeking an implementation partner to help us implement a new technology system to support CME processes. This will include training and support arrangements for three years post implementation.
We need a CMS solution:
• to manage the flow of work across different business processes (e.g. compliance monitoring, requests for information/enquiries, non-compliance investigation).
• that helps CME staff do their work more quickly and effectively and provides comprehensive reporting metrics and insights into the regulatory domain.
• that interoperates with other EPA platforms (e.g. SharePoint online).
• is software as a service (SaaS) that can be configured to meet EPAs needs.
