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After Hours Call Centre Services
This tender is using the new split file responses feature on GETS. The agency has indicated that they would like to receive responses separated by price and non price components. Please keep this in mind when preparing your response for submission via GETS.
Details
| RFx ID : | 33992595 |
| Tender Name : | After Hours Call Centre Services |
| Reference # : | |
| Open Date : | Tuesday, 28 April 2026 1:30 PM (Pacific/Auckland UTC+12:00) |
| Close Date : | Wednesday, 27 May 2026 12:00 PM (Pacific/Auckland UTC+12:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
| Categories : |
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| Regions: |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
DOC Procurement Team tenders@doc.govt.nz Please direct all communication through GETS |
| Alternate Physical Delivery Address : | N/A |
| Alternate Physical Fax Number : | N/A |
Overview
The Department offers a 24/7 hotline (0800 DOC HOT) for conservation emergencies. This phone number is widely used by the public to report illegal or suspicious activity, injured or dead wildlife, damage to the Department of Conservation (DOC) land/assets and accidents or safety issues.
Our internal customer service team is responsible for our emergency hotline and answers calls between 8am - 4.30pm, Monday - Friday. We are seeking an external provider to answer and action calls outside of our business hours, as well as agreed ad-hoc cover during business hours.
