Point of Sale Solution

Details

The Department of Conservation has a network of Visitor Centres (VCs) across the country. These visitor information centres provide a valuable frontline face-to-face connection between the organisation and visitors, aiming to:
• Encourage visitors to connect and respect nature.
• Deliver high-quality, authentic visitor experiences; and
• Assist visitors to make decisions to have safe and enjoyable outdoor experiences at Department places.
The Visitor Centres provide a range of retail products that can be purchased by visitors with an annual sales value of approximately $1M in recent times but up to $2M during times of higher international visitor numbers (pre-COVID-19). These sales are processed through a Point-of-Sale system. There are 7,445 active products in the current POS solution.
There are 19 locations in scope for the POS as set out in Section 5 with locations spread across New Zealand from Kauaeranga in the North Island to Rakiura in the South.
The objectives of the Point of Sale Solution is that it is easy to use, supportable and secure:
• Useable: The Solution meets the Department functional requirements. The use of the system for is intuitive and simplified to minimise the effort required to undertake point of sale and back-office processes.
• Supportable: The Solution is easily maintained, updated and improved with minimal intervention from the Department to achieve the support outcomes. The system users can readily access help and support both in the form of how to use guides and information; and for incident resolution and restoration.
• Secure: The Solution is secure in design and operation. It meets the required security standards and the security of the Solution is regularly reviewed and improved.
• Value for Money: The Solution represents good value for money
The Department's preference is to engage a supplier that will provide the POS solution ‘as-a-service’ in the form of a ‘turnkey’ solution that includes end-to-end hardware, software and ongoing support and maintenance.

This tender has been completed.

Further information:
GETS RFx ID #26172976

Date RFx was completed/updated: Monday, 15 August 2022 8:54 AM (Pacific/Auckland UTC+12:00)