DCC - Customer Contact Centre - Queue Management Software

Details

Tender Closed
RFx ID :	26869152
Tender Name :	DCC - Customer Contact Centre - Queue Management Software
Reference # :	10295
Open Date :	Friday, 27 January 2023 3:30 PM (Pacific/Auckland UTC+13:00)
Close Date  :	Tuesday, 28 February 2023 4:00 PM (Pacific/Auckland UTC+13:00)
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	72000000 - Building and Facility Construction and Maintenance Services 81000000 - Engineering and Research and Technology Based Services 83000000 - Public Utilities and Public Sector Related Services
Regions:	Otago
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	Dave Wish
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :	NEW ZEALAND

The Dunedin City Council (DCC) is seeking proposals to replace the current Customer Contact Centre software. The current system has functionality gaps, requires on-premise appliances and it no longer supports the DDC’s future ICT direction.
We require a cloud-based solution that ensures we can best serve our community’s needs, now and in the future.

We are seeking proposals from suppliers that can offer a cloud-based, scalable solution that meets the attached technical and functional requirements, which must:
• Operate with the current NEC and with Microsoft Teams Calling Support ‘working from home’ WFH capability.
• Meet the DCC’s Disaster Recovery (DR) requirements.
• Meet the DCC’s Business Continuity needs.

This tender has been awarded.

• Datacom Connect - 67, Gloucester Street, Christchurch Central City, Christchurch, Christchurch, 8013, NEW ZEALAND

Award Date: Thursday, 17 August 2023 (Pacific/Auckland UTC+12:00)
Date RFx was completed/updated: Thursday, 24 August 2023 9:59 AM (Pacific/Auckland UTC+12:00)