|RFx ID :||26869152|
|Tender Name :||DCC - Customer Contact Centre - Queue Management Software|
|Reference # :||10295|
|Open Date :||Friday, 27 January 2023 3:30 PM (Pacific/Auckland UTC+13:00)|
|Close Date :||Tuesday, 28 February 2023 4:00 PM (Pacific/Auckland UTC+13:00)|
|Tender Type :||Request for Proposals (RFP)|
|Tender Coverage :||Sole Agency [?]|
|Exemption Reason :||None|
|Required Pre-qualifications :||None|
|Alternate Physical Delivery Address :|
|Alternate Physical Fax Number :|
The Dunedin City Council (DCC) is seeking proposals to replace the current Customer Contact Centre software. The current system has functionality gaps, requires on-premise appliances and it no longer supports the DDC’s future ICT direction.
We require a cloud-based solution that ensures we can best serve our community’s needs, now and in the future.
We are seeking proposals from suppliers that can offer a cloud-based, scalable solution that meets the attached technical and functional requirements, which must:
• Operate with the current NEC and with Microsoft Teams Calling Support ‘working from home’ WFH capability.
• Meet the DCC’s Disaster Recovery (DR) requirements.
• Meet the DCC’s Business Continuity needs.