Client Transport Services (CTS)

Details

Tender Closed
RFx ID :	33322861
Tender Name :	Client Transport Services (CTS)
Reference # :	CTS - AvdL
Open Date :	Tuesday, 3 February 2026 4:00 PM (Pacific/Auckland UTC+13:00)
Close Date  :	Friday, 13 March 2026 2:00 PM (Pacific/Auckland UTC+13:00)
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	78111800 - Passenger road transportation
Regions:	New Zealand
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	Anna van der Lugt
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

ACC is seeking to contract suppliers (or supplier-led alliances) to deliver nationwide Client Transport Services (CTS) — specifically general taxi services, mobility (wheelchair-accessible vehicle) transport, and companion driving — to support injured people to access treatment, rehabilitation, and essential appointments safely, reliably, and equitably.
Under the new services-only model, CTS suppliers will use their own booking and dispatch systems, while ACC will require standardised, electronic reporting, accurate invoicing, and strong performance standards across all regions of New Zealand.
This is a major national contract, providing high-volume, safety-critical transport services to thousands of ACC clients every week.
ACC is looking for credible providers who:
• Have the capability, capacity, fleet maturity, and workforce to deliver safe, reliable transport at a national level
• Can demonstrate high-quality client care, especially for vulnerable and mobility-impaired clients
• Operate robust health and safety systems, driver training, and safe vehicle management
• Can meet strict reporting, billing, privacy, and data security requirements
• Support equitable service outcomes, including Māori and Pasifika participation and regional access
This is one of New Zealand’s most significant and stable long-term transport contracts. Successful suppliers will benefit from:
• A 6.5-year contract opportunity (3.5 years + up to 3 years extension)
• High, predictable service volumes nationwide
• The ability to expand services, capability, and employment in regions across New Zealand
• Partnership with a major Crown entity committed to equity, sustainability, and long-term market stability
• Opportunities for innovation in mobility transport, client care, and sustainable fleets
• A simplified services-only scope that enables providers to use their own systems while meeting clear reporting standards
Suppliers can make a meaningful difference by ensuring injured people can safely access the care they need.

This tender has been awarded. Total spend value $ 357,900,000.

• Alert Taxis Ltd - PO Box 902, Auckland, 1140, NEW ZEALAND
• Driving Miss Daisy NZ Limited - Suite 7,21, Napier Road, Havelock North, New Zealand, 4157, NEW ZEALAND
• TaxiCharge New Zealand - Level 4, 210 Khyber Pass Road, Newmarket, Auckland, 1023, NEW ZEALAND

Further Award Information:
In February 2026 ACC released an Open Request for Proposal (RFP) for Client Transport Services. ACC has carefully evaluated all respondents for demonstrated capability and capacity to provide taxi and companion driving services for ACC's clients, across the country, and in a cost-effective way. The approved total value of the Client Transport Services is up to $357.9m excluding GST for contract term of up to 6.5 years. ACC now advises that it has awarded contracts to three successful suppliers who are:
• Driving Miss Daisy NZ Limited – Companion Driving Services
• TaxiCharge New Zealand Limited – Taxi driving services
• Taxi Transport Consortium Limited - Taxi driving services

Award Date: Monday, 10 August 2026 (Pacific/Auckland UTC+12:00)
Date RFx was completed/updated: Monday, 10 August 2026 12:01 PM (Pacific/Auckland UTC+12:00)