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Enterprise Service Management Solution


Tender Closed
RFx ID : 27980469
Tender Name : Enterprise Service Management Solution
Reference # :
Open Date : Thursday, 31 August 2023 11:00 AM (Pacific/Auckland UTC+12:00)
Close Date  : Thursday, 14 September 2023 5:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Request for Information (Market research) (RFI)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
  • New Zealand
Required Pre-qualifications : None
Contact : Senior Procurement Specialist
021 80 3937
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

The purpose of this Request for Information (RFI) is to gain a more detailed understanding of the Enterprise Service Management market, the range of solutions that may be available and models for support.

As a modern organisation ACC has adopted many technologies and platforms to deliver the services and capabilities that are required across the scheme.

The long-term goal for ACC’s Enterprise Service Management Strategy is to have a fully integrated Enterprise Service Management solution, that allows federated access for our people and Service Providers.

ACC’s Enterprise Service Management comprises of appropriate ITIL/ITSM elements.

ACC is interested in understanding the range of products, support models and any interdependencies to support our continued growth in the consumption of cloud services.

ACC is interested to hear from organisations that can provide an Enterprise Service Management solution, its implementation and ongoing support options.

This RFI is for information purposes only. It will not be evaluated, will not be used to create a shortlist and will not result in a contract award. However, it is an excellent opportunity to provide early input into a solution that could affect you. The RFI may result in a formal RFx / Notice of Procurement being issued on GETS.

For ACC's requirements - please refer to the Attachments.

Please refer to Clarification Questions dated 11 September 2023 uploaded under Addendum 2.

RFx Outcome

This tender has been completed.

Date RFx was completed/updated: Tuesday, 23 January 2024 2:43 PM (Pacific/Auckland UTC+13:00)