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Integrated Services for Sensitive Claims (ISSC2021) TRANCHE 3


Tender Closed
RFx ID : 24687833
Tender Name : Integrated Services for Sensitive Claims (ISSC2021) TRANCHE 3
Reference # : ISSC2021(3)
Open Date : Tuesday, 31 August 2021 8:00 AM (Pacific/Auckland UTC+12:00)
Close Date  : Monday, 4 October 2021 12:00 PM (Pacific/Auckland UTC+13:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 85000000 - Healthcare Services
  • New Zealand
Exemption Reason : None
Required Pre-qualifications : None
Contact : Tania Owen
04 8166975
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

The THIRD Tranche of ISSC Supplier Applications is now open


Integrated Services for Sensitive Claims (ISSC) aims to help eligible Clients, who have experienced sexual abuse or assault and provides immediate, holistic and tailored support to survivors of sexual violence and has been in place since 2014.


Suppliers will need to clearly demonstrate that they understand and can meet the requirements of the ISSC service schedule.

Under the contract, Suppliers are accountable for the delivery of all services and for the performance of their named Providers.

Suppliers are expected to appropriately manage referrals to their service through this contract and have processes in place to assess risk if unable to immediately accept a referral (e.g. triage processes, the use of a managed waitlist, and referral to other suppliers).


We are seeking Suppliers who:

• Can bring new capacity and/or capability to the ISSC Service by bringing two new providers who do not currently provide ISSC Services**
• Have the capacity to accept referrals for clients and progress supports
• Can provide all the specified primary services as listed in Clause 5.3 of the ISSC Service Schedule.

** To clarify ‘a provider who does not currently deliver ISSC’ can include:
• An ACC registered Provider, but not contracted to deliver the ISSC
• An ACC registered Provider currently contracted to deliver ISSC but has been inactive from delivery against that contract for the past 12 months.

You should review the Request for Application (RFA) document prior to completing the RFA Response Form. The RFA, Response form and Reference Documents to assist you with your application are located in the attachment section of this GETS opportunity. Secondary application forms can also be found in the attachment section.


You may apply at any time; however, Applications will be evaluated in tranches, the timings for these evaluations are noted below:

Tranche 3 on GETS: 31 August 2021

Deadline for Second Tranche of Applications: 12.00pm, 4 October 2021

Notification of outcome: 6 – 8 weeks after evaluation

Contract start Date: When contract is signed by both parties

Applications received from 12 pm on 4 October 2021 will be evaluated in the next Tranche which occurs every 4 weeks.