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Outcomes After Injury Survey


Tender Closed
RFx ID : 23830887
Tender Name : Outcomes After Injury Survey
Reference # :
Open Date : Friday, 15 January 2021 2:00 PM (Pacific/Auckland UTC+13:00)
Close Date  : Monday, 15 February 2021 5:00 PM (Pacific/Auckland UTC+13:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 80000000 - Management and Business Professionals and Administrative Services
  • 80141500 - Market research
  • 85000000 - Healthcare Services
  • Auckland
  • Bay of Plenty
  • Canterbury
  • Chatham Islands
  • Gisborne
  • Hawke's Bay
  • Manawatu-Wanganui
  • Marlborough
  • Nelson
  • Northland
  • Otago
  • Southland
  • Taranaki
  • Tasman
  • Waikato
  • Wellington
  • West Coast
Exemption Reason : None
Required Pre-qualifications : None
Contact : .
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

ACC’s Outcome After Injury (OAI) Survey measures the outcomes of injured clients including the return to work (RTW) rate of injured workers. The survey runs quarterly with a sample of approximately 1000 clients per quarter, 20% of whom are Māori. Clients are sampled from ACC administration data and contacted for a 15-minute phone or online interview. Survey questions ask about clients’ health, wellbeing, work status and factors that affect recovery after injury. The findings inform organisational KPIs including overall and sustained RTW rates, and our understanding of factors which affect recovery outcomes.

As a Crown entity ACC is mandated to improve the health and quality of life of all New Zealanders. For ACC, this is achieved through meeting statutory objectives such as reduction of incidence and severity of injury, effective rehabilitation for injured people and maintaining sustainability of our unique social insurance scheme . ACC is committed to addressing healthcare inequity as part of the organisational practise to uphold Te Tiriti o Waitangi through the ACC Māori strategy, Whaia Te Tika . Whaia Te Tika aims to reduce the barriers and disparities for Māori in terms of improving the scheme access, improved outcomes and experience for Māori and promoting Mātauranga Māori as a source of innovation and creativity at ACC. ACC is looking to strengthen its understanding of outcomes after injury for Māori by developing a Māori survey stream in the OAI survey for the first time.
ACC is seeking to select a research supplier to:
• design (in partnership with ACC) and deliver the core OAI survey, and analyse and report findings on a quarterly basis
• design (in partnership with ACC) and deliver a Māori survey stream on a quarterly basis to better understand the outcomes after injury for Māori.