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RFP - ACC Reviewer Services and Dispute Resolution

Details

RFx ID : 20517208
Tender Name : RFP - ACC Reviewer Services and Dispute Resolution
Reference # :
Open Date : Tuesday, 4 December 2018 4:00 PM (Pacific/Auckland UTC+13:00)
Close Date : Friday, 25 January 2019 3:30 PM (Pacific/Auckland UTC+13:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 80120000 - Legal services
Regions:
  • Auckland
  • Bay of Plenty
  • Canterbury
  • Chatham Islands
  • Gisborne
  • Hawke's Bay
  • Manawatu-Wanganui
  • Marlborough
  • Nelson
  • Northland
  • Otago
  • Southland
  • Taranaki
  • Tasman
  • Waikato
  • Wellington
  • West Coast
Required Pre-qualifications : None
Contact : -
procurement@acc.co.nz
-
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Overview

The ACC legislation provides for claimants, employers and levy payers (‘customers’) to submit a formal request to review any of its decisions. ACC needs the services of a panel of suitably qualified reviewers and dispute resolution specialists to provide a prompt, impartial, high quality, outcome focused service to all customers that have requested a review.

ACC is looking for credible, experienced, customer focused providers who have the capability, skills and knowledge to deliver Reviewer Services and Dispute Resolution Services. You will need to demonstrate a thorough understanding of good practice dispute resolution and a proven track record in its application. This should include mediation, conciliation and arbitration. It is important that you are forward thinking and willing to adopt appropriate technologies. A proactive approach to both privacy and health and safety is essential.

This is a unique opportunity to be part of ACC’s continuing focus on improving its decision making processes and achieving the right outcomes for its diverse range of customers. The selected providers will be expected to engage positively and proactively with both ACC and its customers to achieve good outcomes based on fair and impartial assessment of each individual case. The range of claims on which ACC makes decisions is very broad and, given the nature of some claims, can at times be quite challenging. There may be the need to make technical determinations of complex legislation, or to consider detailed medical expert or clinical specialist information. While no one sets out to be an ACC client, we are committed to ensuring that the service we provide is customer focused, transparent, effective and efficient whether it be for the claim itself, or for a dispute. We expect our providers to share our vison and they will be committed to help achieve the right outcomes.