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Voice of the Customer Solutions


Tender Closed
RFx ID : 18566826
Tender Name : Voice of the Customer Solutions
Reference # : WR7010
Open Date : Thursday, 13 April 2017 5:00 PM (Pacific/Auckland UTC+12:00)
Close Date : Monday, 1 May 2017 12:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Request for Information (Market research) (RFI)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
  • 80000000 - Management and Business Professionals and Administrative Services
  • 84000000 - Financial and Insurance Services
  • New Zealand
Required Pre-qualifications : None
Contact : Stefan Jurczenko
+64 4 816 7303
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

The purpose of this Request for Information (RFI) is to gain a more detailed understanding of Voice of the Customer solutions in the supplier market and the range of solutions that may be available.

This RFI is for information purposes only. It will not be evaluated, will not be used to create a shortlist and will not result in a contract award. However, it is an excellent opportunity to provide early input into a solution that could affect you. The RFI may result in a formal tender / Notice of Procurement being issued on GETS.

ACC wishes to implement real time Voice of the Customer feedback through the concept of Closed Loop Feedback.
Closed Loop Feedback (CLF) is intended to operate as the real-time pulse check of the ACC customer experience across all functions and levels to enable immediate and coordinated action across ACC.

For interested parties please refer to the Attachments section of this notice for more details (including a response form).