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Peer Support Specialists in Emergency Departments (PSS/ED) Pilot programme
Details
| RFx ID : | 31904939 |
| Tender Name : | Peer Support Specialists in Emergency Departments (PSS/ED) Pilot programme |
| Reference # : | |
| Open Date : | Friday, 20 June 2025 12:00 PM (Pacific/Auckland UTC+12:00) |
| Close Date : | Friday, 18 July 2025 12:00 PM (Pacific/Auckland UTC+12:00) |
| Department/Business Unit : | Comissioning |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Regions: |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Shirley Lammas shirley.lammas@tewhatuora.govt.nz |
| Alternate Physical Delivery Address : | |
| Alternate Physical Fax Number : |
Health New Zealand | Te Whatu Ora is seeking proposals from suitably qualified providers to undertake an independent evaluation of the Peer Support Specialists in Emergency Departments (PSS/ED) Pilot Programme. This national initiative aims to improve the experiences of tāngata whai ora (people seeking wellness) who present to Emergency Departments in mental distress and/or with addiction challenges. The programme embeds Peer Support Specialists—individuals with lived experience of mental health and addiction—into ED settings across eight hospital sites to provide compassionate, culturally responsive support.
The purpose of this procurement is to commission a robust, equity-focused evaluation that will assess how well the pilot has been implemented, its outcomes for tāngata whai ora and whānau, and the broader system-level impacts. The evaluation will inform future investment decisions and support the potential scaling and national rollout of this initiative.
We are seeking an evaluation provider—or a consortium or joint venture of providers—with demonstrated expertise in kaupapa Māori and participatory evaluation methodologies. The successful respondent will need to engage authentically with tāngata whai ora, Peer Support Specialists, whānau, and NGO partners to co-design an evaluation approach that is culturally safe, inclusive, and grounded in lived experience.
Key areas of focus include the quality and consistency of implementation across the eight sites, cultural safety in service delivery, impact on service users and their whānau, and insights into what enables or constrains success. The evaluation must also include development of a logic model or theory of change and support system-level learning across Health NZ and the wider mental health and addiction sector.
Proposals must demonstrate a clear understanding of Te Tiriti o Waitangi and show how Māori partnership and equity considerations will be embedded throughout the evaluation process. Health NZ values methodologies that centre Māori and Pacific perspectives and reflect the diversity of the communities served.
This opportunity will suit providers who can navigate complex service environments, bring together diverse voices, and deliver credible and actionable evaluation findings that will guide future service design and commissioning.
