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FNDC Afterhours Service Provider

This tender is using the new split file responses feature on GETS. The agency has indicated that they would like to receive responses separated by price and non price components. Please keep this in mind when preparing your response for submission via GETS.

Details

Tender Closed
RFx ID : 26403972
Tender Name : FNDC Afterhours Service Provider
Reference # :
Open Date : Tuesday, 4 October 2022 3:00 PM (Pacific/Auckland UTC+13:00)
Close Date  : Monday, 31 October 2022 3:00 PM (Pacific/Auckland UTC+13:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
  • 80000000 - Management and Business Professionals and Administrative Services
Regions:
  • Northland
Exemption Reason : None
Required Pre-qualifications : None
Contact : Raelene Rankin
+6494015410
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :
Overview

The Far North District Council is seeking competitive proposals from capable and experienced after-hours phone service specialists.
Suppliers responding should be prepared to provide a solution to the specified areas and offer all options available.
Services to be provided:
• Hours that services are required is from 5pm until 8am weekdays, all weekends and public holidays. One exception, on Tuesdays calls will remain with the after-hours service provider until 9am.
• Call logs to include detail of calls received each night / weekend
• Daily / Weekly / Monthly reports
• In case of emergency evacuations at FNDC during business hours, the after-hours service provider would be required to pick up calls at short notice e.g. fire evacuation, lock-down, etc.
• Committed to continuous improvement philosophy and quality assurance

We do not require the services of a 24-hour, 7 day a week call center.

RFx Outcome

This tender has been awarded.

  • PHONE PLUS PEOPLE LIMITED - 5-7 Paul Matthews Road, Rosedale, Auckland, 0632, NEW ZEALAND

Award Date: Thursday, 24 November 2022 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Friday, 2 December 2022 3:38 PM (Pacific/Auckland UTC+13:00)