Tender Closed
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RFx ID : | 26403972 |
Tender Name : | FNDC Afterhours Service Provider |
Reference # : | |
Open Date : | Tuesday, 4 October 2022 3:00 PM (Pacific/Auckland UTC+13:00) |
Close Date : | Monday, 31 October 2022 3:00 PM (Pacific/Auckland UTC+13:00) |
Tender Type : | Request for Proposals (RFP) |
Tender Coverage : | Sole Agency [?] |
Categories : |
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Regions: |
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Exemption Reason : | None |
Required Pre-qualifications : | None |
Contact : |
Raelene Rankin +6494015410 |
Alternate Physical Delivery Address : | |
Alternate Physical Fax Number : | |
Agency Address : |
The Far North District Council is seeking competitive proposals from capable and experienced after-hours phone service specialists.
Suppliers responding should be prepared to provide a solution to the specified areas and offer all options available.
Services to be provided:
• Hours that services are required is from 5pm until 8am weekdays, all weekends and public holidays. One exception, on Tuesdays calls will remain with the after-hours service provider until 9am.
• Call logs to include detail of calls received each night / weekend
• Daily / Weekly / Monthly reports
• In case of emergency evacuations at FNDC during business hours, the after-hours service provider would be required to pick up calls at short notice e.g. fire evacuation, lock-down, etc.
• Committed to continuous improvement philosophy and quality assurance
We do not require the services of a 24-hour, 7 day a week call center.
This tender has been awarded.