506341 RFI Contact Centre Options

Details

Tender Closed
RFx ID :	22039913
Tender Name :	506341 RFI Contact Centre Options
Reference # :	506341
Open Date :	Wednesday, 4 December 2019 11:00 AM (Pacific/Auckland UTC+13:00)
Close Date  :	Tuesday, 17 December 2019 5:00 PM (Pacific/Auckland UTC+13:00)
Tender Type :	Request for Information (Market research) (RFI)
Tender Coverage :	Sole Agency  [?]
Categories :	43000000 - Information Technology Broadcasting and Telecommunications 81000000 - Engineering and Research and Technology Based Services
Regions:	New Zealand
Required Pre-qualifications :	None
Contact :	Tracy Wood worksafe.procurement@worksafe.govt.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

This RFI is being used to gather market research for WorkSafe New Zealand (WorkSafe) regarding their contact centre technology options. Vendors responding to the RFI will be an institution or organisation delivering contact centre software or the likes of call centre software for a small to medium size contact centre. WorkSafe expects their agents with the software to handle up to one hundred thousand (100 000) calls per annum with the ability to scale to the number of agents utilising the platform.
All options for supply are valid and will be considered.

This tender has been completed.

Further information:
No award as this was an RFI

Date RFx was completed/updated: Wednesday, 18 December 2019 9:52 AM (Pacific/Auckland UTC+13:00)