WCC Smart Council Project Customer 360 Customer service request management system.

Details

Tender Closed
RFx ID :	21873068
Tender Name :	WCC Smart Council Project Customer 360 Customer service request management system.
Reference # :
Open Date :	Friday, 1 November 2019 2:00 PM (Pacific/Auckland UTC+13:00)
Close Date  :	Tuesday, 26 November 2019 4:00 PM (Pacific/Auckland UTC+13:00)
Tender Type :	Request for Proposals (RFP)
Tender Coverage :	Sole Agency  [?]
Categories :	43231500 - Business function specific software 43231600 - Finance accounting and enterprise resource planning ERP software 43232200 - Content management software 43232300 - Data management and query software 43232400 - Development software 43232500 - Educational or reference software 43232700 - Network applications software 43232800 - Network management software 43232900 - Networking software 43233000 - Operating environment software 43233200 - Security and protection software 43233500 - Information exchange software 43233600 - Electrical Equipment software 43233700 - System management software
Regions:	Wellington
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	Philip He WCCProcurementTender@wcc.govt.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :	NEW ZEALAND

WCC Smart Capital was developed in 2011 and focuses on the future development of Wellington over the next 30
years. Towards 2040: builds on Wellington's current strengths acknowledges the challenges the city faces
now and over the medium to long term understands the changing role of cities is informed by Wellington's
communities is a statement of the future that we want for Wellington and how we believe this can best be
achieved.

Wellington City Council requires a proposal to replace our current customer service request management system
(Confirm). We will also be bringing our IT services back in-house and we want the new solution to service
this function as well.

This tender has been awarded.

• FRESHWORKS AUSTRALIA - Level 22, 120 Spencer Street, Melbourne, Melbourne, Victoria, 3000, AUSTRALIA

Award Date: Tuesday, 4 February 2020 (Pacific/Auckland UTC+13:00)
Date RFx was completed/updated: Tuesday, 26 November 2019 5:03 PM (Pacific/Auckland UTC+13:00)