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WCC Smart Council Project Customer 360 Customer service request management system.

Details

RFx ID : 21873068
Tender Name : WCC Smart Council Project Customer 360 Customer service request management system.
Reference # :
Open Date : Friday, 1 November 2019 2:00 PM (Pacific/Auckland UTC+13:00)
Close Date : Friday, 22 November 2019 4:00 PM (Pacific/Auckland UTC+13:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43231500 - Business function specific software
  • 43231600 - Finance accounting and enterprise resource planning ERP software
  • 43232200 - Content management software
  • 43232300 - Data management and query software
  • 43232400 - Development software
  • 43232500 - Educational or reference software
  • 43232700 - Network applications software
  • 43232800 - Network management software
  • 43232900 - Networking software
  • 43233000 - Operating environment software
  • 43233200 - Security and protection software
  • 43233500 - Information exchange software
  • 43233600 - Electrical Equipment software
  • 43233700 - System management software
Regions:
  • Wellington
Exemption Reason : None
Required Pre-qualifications : None
Contact : Philip He
WCCProcurementTender@wcc.govt.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Overview

WCC Smart Capital was developed in 2011 and focuses on the future development of Wellington over the next 30
years. Towards 2040: builds on Wellington's current strengths acknowledges the challenges the city faces
now and over the medium to long term understands the changing role of cities is informed by Wellington's
communities is a statement of the future that we want for Wellington and how we believe this can best be
achieved.

Wellington City Council requires a proposal to replace our current customer service request management system
(Confirm). We will also be bringing our IT services back in-house and we want the new solution to service
this function as well.