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Wellington City Council New Bookings and Membership Solution

Details

Tender Closed
RFx ID : 19771731
Tender Name : Wellington City Council New Bookings and Membership Solution
Reference # :
Open Date : Wednesday, 30 May 2018 4:00 PM (Pacific/Auckland UTC+12:00)
Close Date : Friday, 29 June 2018 4:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43231500 - Business function specific software
  • 43231600 - Finance accounting and enterprise resource planning ERP software
  • 43232300 - Data management and query software
  • 43232400 - Development software
  • 43232500 - Educational or reference software
  • 43232600 - Industry specific software
  • 43233000 - Operating environment software
  • 43233200 - Security and protection software
  • 43233500 - Information exchange software
  • 43233700 - System management software
Regions:
  • Wellington
Required Pre-qualifications : None
Contact : Ray Yates
procurement@wcc.govt.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Overview

The purpose of the request for proposal is to invite interested parties to submit a response to provide Wellington City Council (WCC) with a solution that delivers a replacement bookings and membership management functionality.

We need to provide a replacement solution that will assist us to engage with our customers across current communication modes and by doing so will support them in using and enjoying our recreational services.

Primarily, the new solution will allow customers across a variety of communication devices to book into classes and programmes (e.g. swim school lessons, recreational classes, and personal training sessions), manage recreational resource bookings (e.g. court hire, birthday parties, venue hire and sports field bookings), and manage associated membership programmes (e.g. gym and swim memberships). Customers will be able to access self-serve functionality via online capability.

The new solution for managing our bookings and membership can be a part of our customer centric, people designed solution to creating better, smarter experiences that will benefit all Wellingtonians.