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Waikato DHB Robotic Process Automation (RPA)

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RFx ID : 22441034
Tender Name : Waikato DHB Robotic Process Automation (RPA)
Reference # : 5671-20
Open Date : Friday, 13 March 2020 3:00 PM (Pacific/Auckland UTC+13:00)
Close Date : Wednesday, 15 April 2020 5:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
  • 85000000 - Healthcare Services
  • Waikato
Exemption Reason : None
Required Pre-qualifications : None
Contact : Lauren Morgan
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

Waikato DHB is looking to select a partner organisation for the supply of Robotic Process Automation (RPA) goods and associated services. This objective is to create a virtual workforce for some of our processes that is secure, consistent, reliable and scalable. The key outcomes that we want to achieve are that RPA is used as a tool to help our organisation achieve more efficient performance leading to reduction in required resources and that we can take away repetitive (robotic) tasks from staff so they can focus on higher-value activities. A priority for Waikato DHB is developing in-house RPA capability, so that the organisation is progressively able to automate via RFP without vendor support.

The purpose of this RFP in the first instance is to identify a supplier who will partner with Waikato DHB for the establishment of a RPA pilot , working with two trial processes for automation. The outcomes of the pilot will be used to support a business case for further investment in RPA capability. If the pilot is successful and business case is approved, Waikato DHB will look to negotiate with the supplier to enter into a more long-term agreement.