Supplier log in
Oracle Support Partner
Details
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Tender Closed
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| RFx ID : | 27515307 |
| Tender Name : | Oracle Support Partner |
| Reference # : | 184984 |
| Open Date : | Friday, 9 June 2023 12:00 PM (Pacific/Auckland UTC+12:00) |
| Close Date : | Friday, 30 June 2023 4:00 PM (Pacific/Auckland UTC+12:00) |
| Department/Business Unit : | Information Technology Services |
| Tender Type : | Request for Quotations (RFQ) |
| Tender Coverage : | Sole Agency [?] |
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| Regions: |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Graham Hunter ictprocurement@waikato.ac.nz |
| Alternate Physical Delivery Address : | ITS Store, Gate 1, Knighton Road |
| Alternate Physical Fax Number : | |
| Agency Address : | NEW ZEALAND |
The University of Waikato (UoW) invites proposals to consolidate support for its Oracle applications with one support partner and is looking for responses from suitably qualified organisations, for support of the Oracle Cloud Platform including the following:
• Oracle Cloud HCM- Human Capital Management
• Oracle Cloud ERP – Finance
• Oracle Cloud ERP – Procurement
• Oracle Cloud ERP – Projects
• Oracle Enterprise Performance Management Cloud Service
It is proposed that the contract starts on the 1st of August 2023, with an initial term of 3 years, and two potential subsequent renewals of 3 years each.
This procurement relates to the purchase of services to support all the University Oracle Cloud Applications and the associated integrations. This includes the management of support services for the resolution of Incidents, Service Requests, and Enhancement requests against agreed response and resolution timeframes, via a single point of first contact. This service includes Relationship management, with clear responsibilities, and escalation paths.
It is expected that regular reporting on support activities including status, time to resolution, and reviews into incidents will be part of the offering, along with access to tools to provide a Service Management view of Service Requests/Incidents.
In addition, we require support with planning for, and assessment of, Oracle updates, including recommended actions, and testing plans, as well as a contribution to environment planning and management.
This tender has been awarded.
- Deloitte Limited - PO Box 199, Wellington, 6140, NEW ZEALAND
Further Award Information:
After evaluation of the 4x RFQ responses received (Accenture, Deloitte, DXC, Oracle), based on the panel's rankings and the weighted evaluation model. Deloitte has been awarded this contract for Oracle support.
Award Date: Tuesday, 1 August 2023 (Pacific/Auckland UTC+12:00)
Date RFx was completed/updated: Monday, 24 July 2023 9:36 AM (Pacific/Auckland UTC+12:00)
